What’s in a name? Plenty, if the name of your residence happens to include the word ‘Isis’ in it. In fact, if your address includes “Isis”, Paypal will not process transactions for you!
According to an article by Ray Corrigan, a technology commentator with Slate and New Scientist, over on his personal blog B2FXXX, this was what a British Paypal user ran into when she tried to complete a transaction from her Isis Street residence – Paypal rejecting her transactions because of the term ‘Isis’ in her address.
Corrigan explains that she “ran into some unexpected difficulties when attempting to purchase a small quantity of haberdashery on the internet with the aid of a PayPal account. The transaction would not process. In puzzlement she eventually got irritated enough to brave the 24/7 customer support telephone tag labyrinth. The short version of the response from the eventual real person she managed to get through to was that PayPal have blacklisted addresses which include the name “Isis”.”
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Corrigan also points out that ‘The Isis’ is the name given to a section of the River Thames, and that there are any number of addresses which include this forbidden term. And, indeed, a Google search for “Isis Street” turns up dozens of such listings. And not just in the U.K..
As of the time of this writing, Paypal has yet to offer an explanation.
In the meantime, do check out Corrigan’s full article, The Tyranny of the Algorithm Yet Again, it’s worth a read.
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