This is an updated version of this article. This article was originally posted on 2013-08-05 13:59:49.
Most large online companies now offer live support via a chat support system, and Skype is no different. Where Skype is different from many companies is that it makes its live chat help very difficult to find. Rather than having a live support link through which you can chat with a live Skype representative readily accessible on every page, you have to jump through a series of hoops before you are offered the opportunity to talk with a live person. So, here, to save you the frustration of “just where the heck is Skype’s live support chat”, we show you how to find it.
To start, log into your Skype account from your computer, look along the top of the page, and click on “Support”:
This will take you to a page full of links to various FAQs, and with a big search bar at the top. SKIP all those, and go down, all the way down to the bottom of the page, where you will see this:
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Click on the “Get more help”, which will take you to a page which looks like the below:
Type any nonesense word into the search bar, and hit “search”.
Now, regardless of the results that the next page shows, you will see this along the right-hand side:
Click on the “Get more help” link, which brings you to this page (don’t worry, you’re almost there – pretty ridiculous that you have to jump through all of these hoops just to talk with a live person, isn’t it?):
Select the issue that most closely matches your question – of course now Skype is going to offer you more solutions from their FAQs, but way down at the bottom of that resulting page you will see:
Click on that “Continue support request” and, at last, you’re there:
Just click on “Start a chat” and you will be connected to a live Skype representative.
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