Don’t you just hate it when an online company – an online company! – offers no way to cancel your account with them, uh..you know… online? Of course, this is because they want you to call them so that they can try to convince you to not cancel your account. This is the case with Stamps.com, who not only doesn’t offer a way to cancel online, but doesn’t even make it easy to find out how to cancel.
You might think that you could cancel your Stamps.com account – or at least get information about how to cancel your account – by going into your account settings, or your billing settings, in your Stamps.com account. But you would be wrong. You have to go into their support area, and search for “cancel”, only to be told “you must call us during business hours.”
So, we are going to make it just a little bit easier by telling you how to do it here. (By the way, Stamps.com has a history of making it difficult to figure out how to do things on their website… for example, we felt compelled to write up a tutorial on how to buy postage on Stamps.com.)
How to Cancel Your Stamps.com Account
Before you start, you will need the following information:
1. The email address that Stamps.com has associated with your account. You can get this from your Stamps.com profile.
2. The phone number that Stamps.com has associated with your account. You can get this from your Stamps.com profile.
3. The patience of Job.
Ok, got that information?
Now, call 888-434-0055, between the hours of 6:00 a.m. and 6:00 p.m. PST (9:00 a.m. through 9:00 p.m. EST), on a weekday (Monday through Friday). You can’t cancel your account outside of those hours, or on a weekend.
You will want to press option #5 to reach someone to help you. You will still need to go through a menu, to help them figure out to which retention specialist to assign you. You will also need to enter your telephone number, after which the rep will ask you for it again anyways.
You need to go in realizing that the customer service rep, by which we mean “person whose job it is to keep you from cancelling”, has a script they have to read, and they are tasked with doing whatever they can to keep you from cancelling. It’s not their fault. You can short-circuit this by telling them right up front some dire reason for cancelling which precludes your staying as a customer (of course, you should be truthful, we’re not suggesting you lie).
You will know that your cancellation was successful when you receive an email like this:
We are sorry to see you go!
Your request to close your Stamps.com account has been processed and
your service has been discontinued as of 10-14-2013.
A final account statement will be emailed to you, which may include this
month’s service fees. If you signed up for a trial and are closing your
account within the trial period, you will not be charged any service
If you purchased postage through Stamps.com, we will begin processing
your refund for any unused postage once your final balance has been
paid in full. Please allow 4-6 weeks to receive your refund check.
Please note that we do not process refunds for unused free postage or if
your refund amount is less than $1.00. If your payment information has
changed and we are unable to process your final account charge, you will
receive a separate email and will need to update your payment
information by contacting Customer Support.
Thank you for trying our service. We hope you will consider us for your
mailing and shipping needs in the future. If you have any questions or
concerns, please visit our website at
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