What to Do if Amazon Says that They Never Received Your Amazon Return

What to Do if Amazon Says that They Never Received Your Amazon Return

Panic can set in when you get a reminder from Amazon to return an item that you have already returned. You may have even personally dropped it off at the UPS store or post office, but apparently your return is lost somewhere between you and Amazon, perhaps stuck in a corner of a USPS warehouse, or in a UPS clearing center, or it may even be lost at Amazon’s receiving dock. Or it may not actually be lost at all, the computers at Amazon may simply have hiccuped. Regardless of which of these scenarios applies to you, here’s what to do when Amazon says that they have not received your Amazon return.

The typical email from Amazon reminding you to return your Amazon return reads something like this:


“This is a reminder to return the item below. We’ve already issued you a refund and are expecting to receive the return. Please send the item back by Sat, Feb 6 to avoid the charges. Please click ‘View return and refund status’ to access your return label.

Of course, again, you have already returned the item, so you can’t return it again. And, as noted in their reminder, they have likely already issued the refund, and so the ominous “…to avoid the charges” certainly adds to the stress, as you can’t re-return the item to avoid the charges.

Panic not, here’s what to do.

No Paywall Here!
The Internet Patrol is and always has been free. We don't hide our articles behind a paywall, or restrict the number of articles you can read in a month if you don't give us money. That said, it does cost us money to run the site, so if something you read here was helpful or useful, won't you consider donating something to help keep the Internet Patrol free?
Click for amount options
Other Amount:
What info did you find here today?:

 

What to Do When Amazon Says that They Never Received Your Amazon Return

The first thing that you need to know is to always, always get a receipt and/or tracking label for every package that you return to Amazon. If you are dropping it off in person at a drop-off center or a UPS store, don’t leave without that receipt (drop-off center) or tracking information (UPS drop-off or post office). If you are having the package picked up at your house, make sure that you are home, even if you are leaving it outside for the pick up, so that you can be sure that when they pick up your package they leave a tracking receipt for you.

UPS Receipts for Amazon Returns
ups pickup return receipt amazon

But even if, in this particular case, you don’t have the tracking information, fear not – your refund is triggered by Amazon itself having received a confirmation that UPS, or whomever, has taken possession of your return. If you think about it, that only makes sense – they aren’t going to give you money before receiving assurance that the item which they are refunding has been received from you and is on the way back to Amazon.

 

To find the actual current status of your return, go to the ‘Orders’ section of your Amazon account. Find the order and item in question (the one you returned), and click on the yellow ‘View return/refund status’ button.

amazon where to view return refund status

There you will find the current status of your return so far as Amazon is concerned. As you can see from the screenshot below, this particular item’s status is “Return in transit”, so Amazon clearly knows that you don’t have the item, and that you, in fact, have returned it, even though Amazon has not yet received it (or doesn’t know that they have received it).

amazon where to view return refund status 2

So, if you find yourself in this situation, go to the Amazon page
to contact Amazon Customer Service
and start a chat, letting them know the situation.

Here is a transcript of an actual such chat:

Amazon Chatbot: Hi! It’s Amazon’s messaging assistant.
So, what can I help you with?

Amazon Customer: You say you didn’t receive my return but I sent it and you show it in transit

Amazon Chatbot: Ok, would you like to connect with an associate for help?

Amazon Customer: Yes

Sandeep has joined & will be ready to chat in just a minute.

Sandeep from Amazon Customer Service: Hi my name is Sandeep
How may I help you today?

Amazon Customer: Hello Sandeep! I got email from Amazon yesterday saying that you had not received two of my returns and I would be charged..however, not only did I return both of them, but it shows them as *in transit* in your system – obviously once UPS takes the return, it is out of my hands. :~(

Sandeep from Amazon Customer Service: You don’t worry please
Please let me know the order IDs?

Yes, one is XXX-XXXXXXX-XXX5464
The other is XXX-XXXXXXX-XXX1239

Sandeep from Amazon Customer Service: As I can see the return is already done from your end.

Amazon Customer: That’s why I was surprised to get the email saying I needed to return them :-(

Sandeep from Amazon Customer Service: Please do not worry about the chargeback, because the Fulfillment center will first contact UPS for the items. And if accidentally you got charged from us then just contact us back and by seeing the return tracking as delivered we can issue a full refund for you.

Amazon Customer: Ok, what if UPS lost them? What if they never get delivered to Amazon because UPS lost them? Is that possible?

Sandeep from Amazon Customer Service: They all are insured we will do the necessary work with the insurance

Amazon Customer: Oh that is very good to know, thank you *so* much!!!

Screenshots from that Same Conversation
amazon chat return refund reminder
amazon chat return refund reminder 2

Here’s the link to the Amazon page
to contact Amazon Customer Service
again.

Good luck!

No Paywall Here!
The Internet Patrol is and always has been free. We don't hide our articles behind a paywall, or restrict the number of articles you can read in a month if you don't give us money. That said, it does cost us money to run the site, so if something you read here was helpful or useful, won't you consider donating something to help keep the Internet Patrol free?
Click for amount options
Other Amount:
What info did you find here today?:

People also searched for refunds never received at amazon

Leave a Reply

Your email address will not be published. Required fields are marked *

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.