Verizon CEO Ivan Seidenberg obviously hasn’t read How to Win Friends and Influence People, and clearly has a thing or two to learn about customer service and public relations. In a recently published interview he actually derided Verizon Wireless customers who want their cell phones to work in their house (imagine that!) Said Seidenberg, “Why in the world would you think your (cell) phone would work in your house?”
Here’s a question: Why wouldn’t you?
Our phone works in our house, and if it didn’t, guess what! We would switch providers.
Seidenberg then went on to whine “The customer has come to expect so much. They want it to work in the elevator; they want it to work in the basement.”
Gosh, those pesky customers.
Seidenberg also belittled a plan by the city of San Francisco to provide free wifi access zones in the Golden Gate city. “That could be one of the dumbest ideas I’ve ever heard,” said Seidenberg.
C’mon Ivan, don’t hold back, tell us what you really think.
Inexplicably then, when talking about its 15 day trial period for new service, Seidenberg said “But when you sign up with us, we’d like you stay with us.”
Then perhaps you’d better learn how to make nice with your customers, rather than implying that they are morons and blights upon your Verizonly life.
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