All the Facts and Full Text of United Airlines Apology as Removal Video Goes Viral around the World

The Internet in general, and social media in particular, has changed everything. Here are the actual facts of the incident in which a bloodied Kentucky doctor – Dr. David Dao – ended up being dragged off United Airlines flight 3411 in the bump heard ’round the world, along with the full text of the apology comment from United CEO Oscar Munoz.