It’s not all that often that Amazon gets it wrong, especially when you consider that, by some estimates, Amazon ships more than 3million packages a day. Still, sometimes an Amazon order arrives with a damaged box, or damaged items, or just plain bad packaging. Amazon has actually made it easy to provide them with feedback and to report poor packing or damaged packaging, if you know how. Here’s how to report damaged packaging or bad packing, or leave other packing or packaging feedback, at Amazon.

Almost a year ago, Amazon introduce its frustration free packaging. Now Amazon wants you to let them know how they’re doing, with the Amazon Packaging Feedback program, through which you can let Amazon know whether your order arrived in packaging that was too big, too small, or just right.