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Welcome to the Real Internet, Ocean Marketing: When Bad Customer Service Hits the Real Internet

In what is being called an “epic PR failure”, and “the biggest PR fail in history” (well, we’re not so sure about that – but still) Paul Christoforo, the man behind Ocean Marketing, and a representative – make that a former represenative – for N-Control’s The Avenger XBox 360 Adapter basically turned a customer support request into a big “F-ck you” fest between himself (Ocean Marketing), a customer named only “Dave” and, eventually, Penny Arcade, Pax East, and Kotaku, to name a few. What Christophoro forgot was that the “real Internet”, to which he sarcastically welcomed Dave during the exchange, has a far reach, and a long memory.