Chatbots have become increasingly popular in recent years, with advancements in natural language processing (NLP) and artificial intelligence (AI) making them more human-like and capable of providing engaging conversations. However, the applications of chatbots go far beyond just answering queries and providing information.

WhatsApp is without a doubt one of the most popular social messaging apps in the world. Riding on its popularity, the social platform, which was acquired by Facebook in 2014, launched a business version of its app in January 2018 commonly known as WhatsApp Business. Later in the year, it…