Sprint Cellular Disconnects Customers Who Call Sprint PCS Customer Service Phone Number Too Often

The Internet Patrol - Patrolling the Internet for You

If you have a Sprint cellular phone and Sprint cell phone service, or are considering getting a cell phone from Sprint, you’ll want to know just how the Sprint phone company treats customers of their Sprint wireless phone service when they call Sprint PCS customer service. Because customers calling the Sprint customer service phone number too often are being terminated by the Sprint Nextel service!

Sprint sent the letter out to their customers from whom the Sprint PCS customer service phone number “received frequent calls” regarding the billing for their Sprint cell phone plans, or problems with their Sprint phones and account generally.


Said the letter:

“Our records indicate that over the past year, we have received frequent calls from you regarding your billing or other general account information. While we have worked to resolve your issues and questions to the best of our ability, the number of inquiries you have made to us during this time has led us to determine that we are unable to meet your current wireless needs.

Therefore, after careful consideration, the decision has been made to terminate your wireless service agreement effective July 30, 2007. This will allow you to pursue and engage with another wireless carrier.

No Paywall Here!
The Internet Patrol is and always has been free. We don't hide our articles behind a paywall, or restrict the number of articles you can read in a month if you don't give us money. That said, it does cost us money to run the site, so if something you read here was helpful or useful, won't you consider donating something to help keep the Internet Patrol free?
Click for amount options
Other Amount:
What info did you find here today?:

 

We understand that having to switch to another wireless carrier may be an inconvenience, and we want to do everything possible to help you during this transition. So, a credit has been applied to your account to bring your current balance to zero. In addition, we will not require you to pay an Early Termination Fee and you are free to transfer (or “port”) your number to another non-Sprint Nextel carrier. You will, however, need to initiate the transfer of your number with the carrier of your choice before July 30, 2007, as the number will no longer be available as of that date.

Should you have any questions regarding the transfer of your number to another wireless carrier or about the final adjustments to your account, please call our customer care department at (877) 527-8405.

Sincerely,

 

Sprint Nextel Corporation”

Customers who received this Dear John letter from Sprint are complaining that even the ‘offer’ of zeroing out their balance is a kick in the teeth, as their bills have always been paid on time and in full. Their only crime was calling in with questions about their bill, not failure to pay it. Others have complained that the only time they have made several calls to the Sprint customer service phone number is when they kept getting disconnected.

And nice of them to not only disconnect their customers with only a few weeks’ warning, but to also cut them no slack on the deadline to transfer their number. I wonder what is going to happen when the new carrier to whom these people apply checks out their record – is it going to somehow show that they were terminated by Sprint?

“Sprint. We put the diss in customer disservice.”

No Paywall Here!
The Internet Patrol is and always has been free. We don't hide our articles behind a paywall, or restrict the number of articles you can read in a month if you don't give us money. That said, it does cost us money to run the site, so if something you read here was helpful or useful, won't you consider donating something to help keep the Internet Patrol free?
Click for amount options
Other Amount:
What info did you find here today?:

People also searched for how to disconnet a sprint phone over the internet, Sprint how do get my cell phone turnoff or disconnet it

15 thoughts on “Sprint Cellular Disconnects Customers Who Call Sprint PCS Customer Service Phone Number Too Often

  1. I have tried calling all these numbers and cant get answers so why would i expect better treatment after i sign up. I was ticked off at verizon but they are starting to look better after I’ve read about how customers are treated.

  2. It’s sprintsettlement.com, they are giving $25 & $90 checks but better than nothing and you should now be able to drop themas the EFT is somehow not legal. It’s worth checking out

  3. There is a class action suit regarding ETF by sprint. Sprint has agreed to pay certain amounts or offer (crappy) service. Look under sprint class action maybe

  4. Sprint are a terrible company – The HTC Diamond Pro is just about as useless as Sprint and is very un-responsive to commands – I’m getting an iPhone – why I didn’t do that initially I’ll never know.

    You live and learn.

    If like me you are caught in a dilema – save your time get the iPhone

  5. Sprint cancelled me and gave my phone number to another while I was in a coma. I had been a customer for over 8 years. When I contacted them they me on holed for several hours nerver resulting in any customer satisfaction. I hope I’ll get the chance to inform the public about how unconcerned they are about people! James D. Lake 40 S. Denny St. Indianapolis, IN. 46201

  6. Sprint is crap, I wish I could get one of those letters. all I want is to get away from them but they added time onto my agreement for changing my plan which they no longer do. I just want out but they want $600.00. I have been yelled at, hung up on, and promised to have a supervisor fix my issues, and nothing no calls. I have had things added to my plan and had my plans changed without my permission and never knew until I got my phone bill and it was 300 more than it was supposed to be. SPRINT SUCKS

  7. Does anybody know if they are still doing this? They would really do me a favor if they would, I’d rather go with AT&T at this point, at least they treat their customers worth a damn.

  8. When Sprint terminated my contract they did me a favor. I switched to T-Mobile and kept my number. I am much happier with T-Mobile.

  9. Oh, I wish my service was terminated by them with no Early Termination Fee (ETF). I received bad service and was unfairly charged ETF! Too bad I saw this letter this late. Otherwise, I would have keep calling them to get this letter!

  10. Yesterday over one thousand Radio Shack salespeople got Dear John letters from Sprint. It seems that they made the mistake of using a Sprint cell phone to perform activations, etc., for Sprint customers when their computer interface was down. It turns out that calling Customer Service from your Sprint phone will put a ding on your record whether or not the call is of a complaining nature. Also, the calling phone gets the ding, and not the account you are calling on behalf of. This last bit, and the fact that Sprint CSRs are powerless to mark a call as “troublemaker” or not, makes one wonder how much brain matter went into this suicidal policy.

  11. I wish they would let me go! I have been hung up on, numerous times, by insisting on answers to simple questions.

  12. I have Nextel and have called Customer Service/Tech Support and they have ALWAYS been great. No complaints from me. I’m not sure what your problems are but I’ve never had any.

  13. Perhaps all non-Sprint and potential Sprint customers should call Sprint customer service to thank them for making our choice of service provider much easier. Or maybe just to chat a bit.

  14. All of the “wireless” companies have lately been guilty of dissing customers instead of serving them, but Sprint has long been infamous for its crappy customer “service,” and now they’ve dragged Nextel down in the process. Just say NO to Sprint!

Leave a Reply

Your email address will not be published. Required fields are marked *

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.