Samsung has issued a massive recall of all Galaxy Note 7 phones that have batteries which have been found to catch fire and in some cases explode. The recall affects all countries in which Samsung has sold the Note 7 containing the defective battery, except China; the Galaxy 7s sold in China have a different battery.
It has been a while since we’ve had to write about exploding batteries, but it’s not unprecedented. In fact, we wrote about an exploding cell phone battery killing a man in 2007, and another exploding smartphone battery fatality in 2009.
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According to an article in Reuters, Samsung has sold at least 2.5 million Galaxy Note 7s, and Koh Dong-jin, head of Samsung’s smartphone division, has said that Samsung plans “to replace not only phones with faulty batteries sold to consumers, but also retailer inventories and units in transit.”
“I can’t comment on exactly how much the cost will be, but it pains my heart that it will be such a big number,” Koh Dong-jin told Reuters.
Carriers around the world, including Deutsche Telekom, Orange, and, in the U.S., Verizon and T-Mobile, have stopped selling the Galaxy Note 7, or at least put sales on hold. Many, such as EE and Vodaphone, are still accepting pre-orders.
So, if you have ordered a Galaxy Note 7, you can expect delays on your order being filled.
And if you have a Galaxy Note 7, power it off now, and contact your carrier to determine what your next steps are.
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