Countless Microsoft Windows Live Instant Messenger users recieved a message yesterday – a legitimate, genuine message from “email@example.com” – telling them that they needed to change their email address in order to continue using the Windows Live service. The problem was, while it was a real message from Microsoft, it was sent accidentally, and was not true.
Said Microsoft, in a blog post later in the day, “We sincerely apologize, but this was accidentally sent out. If you received this notification today, please ignore it. You will be able to continue to use your current e-mail address, and there is no reason to make any changes.”
Users who clicked the link were greeted with what had to be a confounding message of “Windows Live ID can’t be changed at this time.”
All of this raises the question – there were at least two kinds of users who received that message – those who didn’t click because they thought it was a phishing attempt, and those who clicked it because they immediately believed it.
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Which is the greater problem?