How to Report Damaged or Bad Packaging to Amazon

amazon bird seed food slashed in box bad packaging
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It’s not all that often that Amazon gets it wrong, especially when you consider that, by some estimates, Amazon ships more than 3million packages a day. Still, sometimes an Amazon order arrives with a damaged box, or damaged items, or just plain bad packaging. Amazon has actually made it easy to provide them with feedback and to report poor packing or damaged packaging, if you know how. Here’s how to report damaged packaging or bad packing, or leave other packing or packaging feedback, at Amazon.

How to Report Damaged or Bad Packaging or Packing to Amazon

2021 UPDATE: Amazon has revised how you can report damaged, ineffective, or bad packaging in 2021. Now you can either 1. click the ‘View your item” button within the completed order listing in the ‘Orders’ section of your Amazon account, and then under “How was your delivery” click the thumbs-down button), or 2. Contact Amazon directly through their chatbot, which you will find here. Amazon encourages this method saying “Concerned about a Damaged Delivery or other issues with packaging? While our mission is to reduce the amount of packaging required while ensuring products arrive to our customers undamaged, we recognize we don’t always get it right. If you have experienced a damaged delivery, please contact us and tell us about your experience. We’ll use information collected from your order to help assess both the quality of the item’s packaging from the manufacturer, and the choices we made in terms of packaging solutions available at our fulfillment centers. If needed, we’ll work to improve the packaging and may even restrict the item from sale until a packaging change is made to ensure that we are delivering a great customer experience.

Original method discussed in this post (these no longer work in 2021, use the above methods instead):

There are two different ways to get to the feedback and packaging reporting area of Amazon:

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1. Log into Amazon and click on Your Account in the upper right-hand corner

your account on amazon

 

2. From the dropdown menu, click on Your Orders

your orders at amazon

 

3. Find the item with the offending packaging or packing in your orders

leave amazon feedback about packaging for a particular order

 

In this example, we are complaining about how a bag of bird seed was packaged, because the bag of bird seed itself was slashed open, inside the box.

amazon bird seed food slashed in box bad packaging

 

4. Click the ‘Leave package feedback’ button

amazon feedback button to report packaging from recent orders

This will take you to the Amazon “Rate Our Packaging” page.

 

OR

Click on this link:

https://www.amazon.com/pf

This link will take you directly to the Rate Our Packaging page at Amazon.

Either way, you are going to end up here:

Amazon rate our packaging page

 

Now, fill in your answers to the questions on the form, such as:

Please rate the packaging protection on your shipment.

    Excellent Protection
    Good Protection
    Fair Protection
    Poor Protection
    Awful Protection

Was the box size and packaging appropriate for the items?

    Too Small
    About Right
    Too Big
    Way Too Big

and

Was the item difficult to open?
Difficult to open packaging may include clamshells, wire ties, etc.

    Yes
    No

 

Of course, none of these options are applicable to our problem, that the product inside the box was damaged, owing to a packing issue.

Fortunately, below those questions, is a text box where you can explain what the problem is. You can also submit pictures along with your explanation.

place to tell amazon issues problems with packaging

 

In our case we wrote “This bag of bird seed was slashed – the shipping box itself was undamaged, but within the shipping box, the bird seed has spilled all over, including all over the other item in the box (dirtying its package), and that item was supposed to be a gift! Clearly this bag was nicked by a box cutter or something else, in the warehouse, and still put in the box and shipped. Very sloppy, Amazon!”

filled out amazon packaging feedback form

 

Then we attached the above picture, along with a second picture.

Once you are done filling out the form, click on Submit

submit packaging feedback to amazon

 

The system will confirm your submission, saying that Amazon will use your input to improve products and Amazon packaging.

amazon packaging feedback submitted

 

Note that it does not say that you will hear back from them; you might, but it’s much more likely that you won’t.

If the issue is bad enough that what you received was damaged or somehow else rendered unusable, you will need to return the item instead.

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6 thoughts on “How to Report Damaged or Bad Packaging to Amazon

    1. Robert, thank you for letting us know. We have just researched and updated the post to include the new method (thanks, Amazon..grrrr). The new method is to either 1. click the ‘View your item” button within the completed order listing in the ‘Orders’ section of your Amazon account, and then under “How was your delivery” click the thumbs-down button), or 2. Contact Amazon directly through their chatbot; the link to that method is towards the top of this article now (we can’t put the link in this comment because we don’t allow links in comments and they are automatically scrubbed). TIP

  1. I deliver amazon for the post office and I would like to make a suggestion about how the dog food is packaged, it is being put in boxes that are double the size of the dog food and the boxes are getting smashes and broken it would be so much easier to carry if you just put your labels on the bag the dog food comes in, or find a bag to put it in or smaller box, I’m a smaller lady and it would be easier to carry the bag than it is to carry those boxes that are double the size of the bag of dog food. less injuries on the delievers of your product

  2. Delivered Sunday
    Package was left inside the residence’s mailbox
    Track package

    CHITUMA (New Fashion) Women’s Luxury Genuine Leather Classical Evening Party Clutch Bag Shoulder Bag Simple Bag Wallet Handbag (Large, Red)
    Sold by: Lucky Dog
    Return eligible through Feb 18, 2020
    Shipped with USPS

  3. Reporting bad packaging is one thing. Getting Amazon to actually do something about it is quite another.

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