It’s not all that often that Amazon gets it wrong, especially when you consider that, by some estimates, Amazon ships more than 3million packages a day. Still, sometimes an Amazon order arrives with a damaged box, or damaged items, or just plain bad packaging. Amazon has actually made it easy to provide them with feedback and to report poor packing or damaged packaging, if you know how. Here’s how to report damaged packaging or bad packing, or leave other packing or packaging feedback, at Amazon.
How to Report Damaged or Bad Packaging or Packing to Amazon
There are two different ways to get to the feedback and packaging reporting area of Amazon:
1. Log into Amazon and click on Your Account in the upper right-hand corner
2. From the dropdown menu, click on Your Orders
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3. Find the item with the offending packaging or packing in your orders
In this example, we are complaining about how a bag of bird seed was packaged, because the bag of bird seed itself was slashed open, inside the box.
4. Click the ‘Leave package feedback’ button
This will take you to the Amazon “Rate Our Packaging” page.
Click on this link:
This link will take you directly to the Rate Our Packaging page at Amazon.
Either way, you are going to end up here:
Now, fill in your answers to the questions on the form, such as:
Please rate the packaging protection on your shipment.
- Excellent Protection
Was the box size and packaging appropriate for the items?
- Too Small
Way Too Big
Was the item difficult to open?
Difficult to open packaging may include clamshells, wire ties, etc.
Of course, none of these options are applicable to our problem, that the product inside the box was damaged, owing to a packing issue.
Fortunately, below those questions, is a text box where you can explain what the problem is. You can also submit pictures along with your explanation.
In our case we wrote “This bag of bird seed was slashed – the shipping box itself was undamaged, but within the shipping box, the bird seed has spilled all over, including all over the other item in the box (dirtying its package), and that item was supposed to be a gift! Clearly this bag was nicked by a box cutter or something else, in the warehouse, and still put in the box and shipped. Very sloppy, Amazon!”
Then we attached the above picture, along with a second picture.
Once you are done filling out the form, click on Submit
The system will confirm your submission, saying that Amazon will use your input to improve products and Amazon packaging.
Note that it does not say that you will hear back from them; you might, but it’s much more likely that you won’t.
If the issue is bad enough that what you received was damaged or somehow else rendered unusable, you will need to return the item instead.
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