Did you get an email from Intuit saying that “Your QuickBooks tax invoice is available!” and having no idea what the heck they are talking about? If you are wondering why the hell you are receiving a tax invoice from QuickBooks, here’s the deal.
The invoice you received probably looks something like this:
From: "Intuit QuickBooks Team"
Subject: Your QuickBooks tax invoice is available! Date: May 2, 2019 at 4:32:21 PM MDT Reply-To: "Intuit No Reply"ETC_oBill_Notify_100_en_US_US_USD_Charge TxDS-Obill-AMO-193514806845849 Payment success Hello, thank you for your payment. Invoice number:1000110503110 Invoice date: 05/02/2019 Total: $15.58 Payment method: VISA ending in 1111 Sign in to QuickBooks where you can see your billing history and view, save, and print your invoice. View billing history Account details Billed to: ACME Company ID ending: 2349 Questions or concerns? Visit customer support. View on web. You have received this business communication as part of our efforts to fulfill your request or service your account. You will receive this and other business communications from us even if you have opted out of marketing messages. All dates and times are Pacific Standard Time (PST). Read Intuit's Legal notice. Intuit respects your privacy. To learn more read our Privacy statement. If you receive a suspicious email, please forward it to email@example.com. Visit Security to find out more. © 2019 Intuit Inc. All rights reserved. Trademarks. Intuit Inc. 2800 E. Commerce Center Place, Tucson, AZ 85706
Intuit QuickBooks Tax Invoice
So here’s the deal: it isn’t a tax invoice at all. It’s your regular monthly bill for subscribing to the Intuit QuickBooks online or desktop service.
How do we know?
Because we went to the source, and demanded an answer. That’s right, we got it straight from the horse’s..er… Intuit’s mouth. Mind you, it took us two months, and persistence.
The conversation, which happened over Intuit’s hosted chat, went like this:
Actual Conversation with QuickBooks about Intuit Tax Invoice
Intuit: Welcome to QuickBooks Online Support! How are you doing today?
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Intuit: My sincere apologies if you had to experience this. You don’t really deserve this frustration. But don’t worry, I am just right here and will definitely help you! Bear with me for a moment.
TIP: On April 11th I asked you guys why I was receiving an invoice charge *to me* *by you*, called “tax invoice”. I was told I would hear back. I never did. Now I’ve been charged again, for a ‘tax invoice’.
Intuit: I actually already check your account and that tax invoice that you actually received is your invoice for your monthly subscription in Quickbooks. You will received it every 2nd of each months since that is your billing date.
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TIP: What?? Then WHY is it called a “tax invoice”?? That really messes up accounting – it shows to any auditing authority that it is a tax!!
Intuit: Actually that is the default name of the invoices that intuit is sending to our customer it is just the name or the title of the invoices but it will not affect your books or recording.
TIP: Well, that’s just dumb. If we get audited by the IRS, and they see those, they will want to know for *what* we are being taxed by that amount – and where is the receipt for whatever it was that caused us to be taxed by that amount.
Intuit: I totally understand Anne however we can no longer change the name since it was a default name in the system and you are not the only one receiving it.
TIP: Thank you.
Intuit: Your very much welcome, so far our customers don’t have a complaint about this invoices title they are still audited right by IRS so you don’t need to worry about it okay. I should thank you for stretching your patience over the chat.
So there you have it.
You would think that a company whose product is supposed to help businesses get their financials exactly right would themselves get things exactly right. Apparently, it turns out, that despite the old saying, you don’t always get what you pay for.
(Astonishingly (or perhaps not, given the above), Intuit’s own website gives not just less useful information, but downright harmful information! In response to the same question, the advice on Intuit’s community site talks about a completely different, spoofed, email, and advises readers to report such email – which suggests that you shouldn’t pay that email invoice. Which of course would get your Quickbooks service cancelled. That said, if you are concerned about receiving email that is actually spoofed, here’s how to detect spoofed email and read email headers.)
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