A problem with the eBay.com system is causing sellers to be given the wrong shipping addresses to which to send items to winning bidders. As a result, an item purchased through eBay may never make it to the purchaser, instead going to some other address (in at least one known case, to an address that the purchaser had used once, years earlier).
And while of course purchasers are impacted by this the most severly, it puts sellers in a bind too. When the promised item never shows up, the purchaser may leave negative feedback for the seller; if the item does make it back to the seller, they are now out the cost of re-shipping it to the correct address, or they have to double-charge the purchaser – either way that’s a hit that neither one of them should have to take – will eBay cover the cost?
Of course, in the end, it is the purchaser who is at greatest risk of being out financially – particularly if the item is never recovered as a result of it having been sent to the wrong address – and opting for shipping insurance won’t help. As we have reported here previously, when an insured item is lost or damaged, it is the seller who gets the insurance money.
Although the problem was reported as early as last week, as of last night Paypal still hasn’t rectified the sitution, saying only that “We understand and recognize that for these buyers and sellers, this is a very serious issue and are working to correct the problem. The good news is that we are working on this and it will be fixed very soon.”
Apparently the bad new is that even though we’ve known about it for at least a week, it isn’t fixed yet.
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