Every once in a while someone will try to use their Paypal debit card, and the transaction will be declined with this interesting message: “Tender has not been approved.” It’s incredibly frustrating, and not a little embarrassing, to have your transaction declined, and not be authorized, especially when you know that you have enough money in your Paypal account to cover the charge you were trying to put through when your Paypal debit card was declined. You log into your Paypal account, and you see nothing wrong! No messages, no holds, nothing. Here’s what’s going on, and what you need to do to fix it.
The “Tender is not approved” message is returned when for some reason your Paypal debit card has a hold placed on it by Paypal. The most likely reason for Paypal putting a hold on your debit card is that they have detected and flagged a transaction, or several transactions, that they believe points to the possibility of your debit card’s security having been breached Paypal thinks that someone else is using your debit card, or at least the debit card number. In other words, Paypal is attempting to protect you.
When Paypal places such a hold on the use of your Paypal debit card, Paypal is supposed to call you, so that you can verify the purchases. But sometimes they don’t call – why, we don’t know, but we know that it does happen, because it has happened to us – leaving you to wonder just what is going on, and how can you have the hold on your debit card lifted?
Here’s what to do:
Call the Paypal Debit Card Security division. Their number is 866-888-6080.
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The Internet Patrol is completely free, and reader-supported. Your tips via CashApp, Venmo, or Paypal are appreciated! Receipts will come from ISIPP.
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Very useful, thank you. I had another issue aswell with 2 emails
but never knew who to get ahold of.
i am a paypal user, yet i have not experienced any disruptions….thanks for the heads up on this important flow issue..