Users around the country are complaining that Facebook is giving them the spinning blue ball (some call it checkered, or a beach ball) in place of their regular mouse cursor arrow. Of course, the spinning blue ball indicates that something is still processing in the background – all indications are that this is on Facebook’s side, and it’s been going on for days. WTF, Facebook?
While this seems to predominantly affect Firefox, and some people have found (at least temporary) relief from it by using Safari or Chrome (including us) others are reporting it in Safari and Chrome, as well.
Moreover, it doesn’t seem to matter what you do to try to fix it – rebooting your computer, making sure everything on your system is up-to-date… it’s pretty clearly on Facebook’s end.
In fact, complaints are soaring about the spinning blue ball over in the Facebook Help Center with no relief or explanation in sight.
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“Does not matter what computer I am on if I am logged into my facebook account my mouse pointer has the little blue spinning wheel, as if it is processing something. I have rebooted the computers, ran disk clean up, everything I can think of. It is only happening with Facebook,” complains one user.
“I have had the same issue with the cursor’s blue spinning wheel for 2 days now. I have cleared cache, cleaned and defragmented discs and it is still occurring! This only happens when I’m on Facebook. I use IE but because it’s doesn’t happens on other sites, I don’t think IE is the problem,” says another.
What these all have in common (besides the blue spinning ball) is that they have gone to extreme measures to try to get the ball to stop spinning.
Rebooting, running disk cleanup… defragging your hard drive??
So, two things are clear: 1) It’s happening to a lot of people, across the country, across all combinations of computers, OSs, and browsers, and 2) Even extreme measures on the users’ sides don’t help.
So far, despite the numerous complaints made on the Facebook Help Center page, Facebook has been silent on the issue (in fact the last posts to the Facebook blogs or the Facebook Twitter account were last month).
Again, we ask, WTF, Facebook?
Meanwhile, keep checking back here – we’ll post updates as we find them.
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