Comments on: Verizon CEO Ivan Seidenberg Disses Verizon Wireless Customers: “The Customer Has Come to Expect So Much”

By: Edward Janes

Edward Janes — Sat, 02 Aug 2008 16:21:09 +0000

Hello, I think it is outrageous that YOUR clerk at “Circuit City” did not return my box, nor did he inform me that I needed it to get my rebate! I have been a loyal customer for years now. I have been very happy with your service up until now. It would be a shame to ruin years of good service because your clerk did not give me a box! This was not my fault. I hope this issue can be resolved. Thank you, Ed Janes

P.S.- I can prove my purchase through my bank and credit card records if needed.

Reply with original e-mail message

Dear Edward Janes:
Thank you for your rebate inquiry. We have received your email stating that you are unable to provide one of the barcodes for this rebate.
Unfortunately, we do have to abide by the guidelines of the promotion and cannot honor your rebate without the barcode containing the MEID/ESN and UPC (Proof of Purchase). We apologize for any inconvenience.
We appreciate your participation in this promotion. If there is anything else we can do to assist you, please contact us at (email address deleted). We are always happy to help.
Linda
Verizon Wireless Rebates
==============================================

—–Original Message—–
From: Edward Janes
Sent: Aug 1, 2008 2:21:37 PM
Subject: Verizon Wireless

I have a question:

Hello,
I purchased two Verizon phones on 7/6/08. I have both receipts and rebate forms. I only have one of the two phone/equipment boxes. I realized too late that I needed the ‘bar code’ from the box in order to get my rebate. Although the clerk did not give me the other box after he transferred my address book from my old phone, I would have requested it, had I known it was neccessary for my rebate. I only purchased the phones because the rebates were included. Is it still possible to get my much needed rebates?
Thank you for your time, Ed Janes
Purchase Date of Equipment: 07062008

By: Jennifer Nginoe

Jennifer Nginoe — Tue, 08 Jul 2008 16:49:56 +0000

I have many friends that have complained about Verizon and I always defended them until today. I authorized a bank draft for $70 and they took out $135. When I called at 6am I was assured that the problem would be resolved. Then when I called back with all of my bank account information that I did not have at 6am, I was told that they were unable to assist. The bank can’t do anything until the charges actually post, so I’m in a holding point where I can’t use my money and Verizon doesn’t care. If anyone has contact information for Ivan Seidenberg I would love to speak to him directly.

By: Ron

Ron — Sat, 18 Aug 2007 02:40:21 +0000

We’ve been verizon customers for many years and have 3 phones, recently we upgraded one of the phones and I called Verizon to make sure it wouldn’t put my primary line in another contract, I was assured it wouldn’t have anything to do with the primary line it was just a phone upgrade. The next bill I got I noticed my plan was different I was on an 800 minute plan which is no longer an option with Verizon and was told that a phone upgrade wouldn’t make any difference with my plan since I’ve been in that plan for so long. They changed my plan to a 700 minute plan and also put my primary line in a contract. I called and the woman I talked to was very nice and said she’d change it back to the 800 minute plan. Two months later I notice I’m still on the 700 minute plan and they now tell me since it’s been 3 months there is nothing they can do to change it back and I have to remain in a contract with my primary line because I upgraded one of my phones. So in other words Verizon will tell you one thing and do something else just to STICK YOU

By: David Easton

David Easton — Thu, 09 Nov 2006 17:06:52 +0000

Now I am not surprised by the horrendous call I just had from the “customer service” number for verizon that I just called. They just don’t care…we have had phone problems for a week and now we have no dial tone and they say they can’t come fix it until Nov 20th (it is now the 9th). I feel like I’m in the stone ages. We have a package deal with verizon with our land line and cell phones. When I called the customer service to find out if we could get some free minutes for our cell phones since we have a package plan, she talked over me about how they “aren’t responsible” for the use of my cell phone. That’s absolutely correct…they aren’t respensible. They also don’t give a S**t about their customers. Verizon will lose our business.

By: Laureen Thompson

Laureen Thompson — Sun, 15 Jan 2006 19:23:12 +0000

Dear Ivan,

I wish that you would get your customer service people to understand summary usage. I have been
using Verizon for a few years now. I was recently sent a $465 dollar bill for one month. It states
on page 3 my family shared usage is 700 minutes, but yet they are charing be $465 for going over my minutes. The last invoice state a total of 500 shared minutes on page 3 and I was billed the correct amount. I also have to pay $40 for government surcharges. I do not have $465 just to give to Verizon, and this is not good business. The customer service people should look at the family usage and not the breakdown. It states the breakdown of minutes, but you go by the total on page 3. 281-277-0480

By: Dave C.

Dave C. — Mon, 18 Jul 2005 20:40:09 +0000

Verizon is a nightmare to put it mildly. I would use many more choice words, but that might open a can of worms. I have had my phone replaced 4 times, and then ‘upgraded’ 2 times. I have purchased the new batteries, etc… still will not hold a charge throughout a business day, and signal strength? Forget it…Verizon…You Can’t hear me now? Also, to the EE earlier, I too have a very strong communications background and understand radio frequency quite well…and interference…guess what, what Verizon is doing is nothing shy of pathetic. Their 15 day trial period always provides you excellent service….after that…you’re out of luck and locked into your agreement. It’s nothing more than a game…

By: Paula K.

Paula K. — Tue, 05 Jul 2005 12:50:44 +0000

What will it take to get some service from Verizon?????!!!!!!
i pay mo. for the repair package & cannot get a Verizon tech. to come out to my home. Appt. are made & never any service or courtesy call!!! Verizon is working against its customers!!!

By: Jean Wheeler

Jean Wheeler — Sun, 19 Jun 2005 02:04:47 +0000

Can you hear me now,well I can’t here you in my house either,will be going to cingular in Nov, husband has it and can talk in the house.

By: Buzzby

Buzzby — Mon, 25 Apr 2005 14:02:08 +0000

Unfortunatly, it’s the consumers that need to act to correct his abuse.

Be a smarter consumer, be less of a consumer. How much do you really need the phone? I’m moving off a subscription plan to a pay as you go phone. If that goes away or becomes too expensive, I’ll heave it.

Be a better consumer at work as well - make sure your company isn’t getting ripped off on your phone. Do you really need it? Or is it simply status? Can you pool phones? Business jumped on the the wagon for mobile communications in a big way and have served to help keep up prices.

If each person exerts control within their sphere of influence, we might make some headway against marketers abuses.

By: PM

PM — Fri, 22 Apr 2005 02:36:41 +0000

I have had nothing but GOOD things to say about Verizon…until last week.
My DSL connection is great, my land line is great, as well as long distance service. That WAS, until I signed on to Verizon Wireless. I experienced multiple problems in activating my phone, and actually getting Verizon to activate it in my own area code! Now, they have lost two months worth of payments that were not posted to my account, but the checks were posted to my bank account in three days! Verizon says it is up to ME to ‘Prove’ I paid my bills, and can ONLY do that by…..FAX!!! NO E-mail or snail mail allowed! And this Seidenberg has the nerve to say WE expect too much???As John Stossle says, “Give Me A Break”!