Comments on: The Paypal Dispute and Claim Gotcha - Escalating Your Claim Gets It Dismissed

By: Bobwright

Bobwright — Mon, 22 Feb 2010 19:17:11 +0000

Does anyone know of an escalation path outside and beyond Paypal? Small Claims Court, FSA etc

By: Umi

Umi — Thu, 14 Jan 2010 20:57:28 +0000

Bradley, the same thing just happened to me. And there was an error with the claim form that I emailed paypal about. I hope the claim comes out in my favor, as I NEVER received the item and my seller is definitely MIA.

By: Bradley

Bradley — Thu, 07 Jan 2010 01:14:56 +0000

got this message from paypal as soon as i filed a dispute:

ESCALATE TO A CLAIM: Your seller is currently unable to respond to this dispute.

so i did… then it happened with multiple other sellers. a few items arrived great around christmas, everything else m.i.a. and now paypal says the sellers aren’t available!?

By: tim

tim — Sun, 06 Dec 2009 19:31:03 +0000

Paypal will always do this with not as described claims. Unless you bought on EBay. Then they always side with the buyer. Paypal is extremely sleazy and unreputable. Why do people keep using them. What we find is people love them and adore them - until THEY have a problem. Then the same people scream bloody murder. Paypal eventually screws everyone over. ITs a matter of time. However, people being what they are, will love them and post ignorant supportive posts about them until they tehmselves get burned. Thats how scammers do it in America. America loves this soort of thing. Good sheep.

By: A Malapaka

A Malapaka — Fri, 13 Nov 2009 02:38:24 +0000

Paypal gotcha !!
Similar thing happened to me after sending a dispute to chinese seller with no reply and after escalating the claim this is the reply i got. I will henceforth never use pay pal for payments for goods.

Hello,
You have chosen to escalate your dispute to a PayPal claim. By ending communication with the seller, you are asking PayPal to investigate the case and decide the outcome. As part of our investigation, PayPal reviewed any communication you may have had in the Resolution Center.

Our investigation into your claim is complete. As stated in our User
Agreement, the claims process only applies to the shipment of goods. It does not apply to complaints about the attributes or quality of goods received. Therefore, we are unable to reverse this transaction or issue a refund.

By: tedness

tedness — Mon, 08 Jun 2009 10:57:04 +0000

I’m a power seller on ebay and I have a person filing a claim against a item i sold with pictures showing the phone worked fine, even tested again before shipment, put in water proof plastic wrap, inside padded envelope, buyer never paid for ins through the us mail service i used, and never contacted me about item just did a dispute claim. Now paypal has taken the amount they disputed directly out of my checking account. Paypal needs to quit being shady and I’ll be disputing charges with my bank. I wish there was a alternative to paypal.

By: Gee

Gee — Tue, 02 Jun 2009 00:54:29 +0000

I have not had the same experience with paypal as most of you had. I purchased a phone that was said to be “LIKE NEW NO SCRATCHES” and the phone came all beat up and with a bad ESN which before bidding I asked the seller if she can guarantee it had a good ESN and she responded yes. So I followed paypals rules, the seller still said NO refund, and I escalated it to a claim immediately after she said no. Then I called about 2 days later (paypal) and got the claim expedited.
No problems here. Just go into it with a nice attitude no matter what country the people are from on the other line, they’re only working for a paycheck, so just be nice, they dont own the company.
Attitude can take you far or hold you back depending on what kind of attitude you portray.

By: SickofGreed

SickofGreed — Thu, 28 May 2009 06:31:35 +0000

I thought I’d add to your post - apparently, if you try to do a chargeback as well, Paypal will then freeze your account.

If you try to CLOSE your paypal account, you can only close it if your bank or credit card information is STILL in your profile. If you try to delete it and then close your account, they will freeze the account instead of letting you close it.

The number of ‘gotchas’ and sneaky underhanded little tricks they have is amazing, really.

The world needs to find other routes for selling, or go back to more stable ways. People like paypal are just absolute cheaters.

By: Shaila

Shaila — Tue, 20 Jan 2009 16:35:01 +0000

I paid the item I won on ebay immdeiately but seller never shipped the item, and the seller gave incorrect contact info to contact and I have escalated the paypall dispute based on item never received, the seller is non responding dont know what happens ? will i get back my money? I dont know how far the paypall wiill be doin justice to me.

By: Joe C

Joe C — Fri, 16 Jan 2009 21:10:28 +0000

I have found the immediate call to Paypal and a request to talk to a supervisor or mananger is the most help in situations as above… or ask for someone in the dispute department and talk to their supervisor… be insistant and keep calling… You have to actually talk to someone who has authority to do something… Thats the best advice that I can offer… also if you can, make sure to return the merchandise… if you keep it, then you are liable for it. Then you can say that technically you never received it…lol.