T-Mobile Sidekick in no Danger as Network Outage Frustrates Customers   3/8/2005 - 1,793 views, 1 Comment

The Sidekick is a combination device, being both a cell phone serviced by T-Mobile, and a portable Internet device provisioned by the Danger data network. Danger data services include email, web browsing, and an AOL Instant Messenger client. As of this writing, none of the Danger data services are working (and I should know, because I use one almost constantly herself, and has been without her Danger connection on her own Sidekick since yesterday morning - colour me frustrated!)

The number of unhappy T-Mobile Sidekick customers is growing as the Danger network outage endures, with a groundswell of complaints being posted to Internet forums across the country. Said one disgruntled customer, “I’m going on 48 hours down-time. I use this device as a primary mail client. Not having it is killing me. I pay for QoS (quality of service), and expect it.”

Apparently expecting it is not enough. Indeed, this is the second such outage in as many weeks for many.

In addition to the network outages, Danger and T-Mobile have recently been dealing with the repercussions of a long-lived hacking attack which lead to the posting on the Internet of sensitive information hacked from Paris Hilton’s Sidekick, and more recently the posting on the Internet of a sex video of Fred Durst posted by someone calling themselves the “T-Mobile Terrorist” (although the video itself likely came from Durst’s own computer, not a T-Mobile Sidekick account.

Have you been affected by this T-Mobile Sidekick network outage? If so, we want to hear from you here!