The 6,000 survey participants, all PC World subscribers, were asked to rate their ISPs on a scale of 1 to 7 (hey, Aunty didn’t design it, she just reports it), with 1 representing “extremely dissatisfied” and 7 representing “extremely satisfied”. Then they took all of the responses, per ISP, which were in the 6-7 range, and ranked the ISPs based on what percentage of users gave a given ISP a 6 or 7 for the particular category of ISP service. So, for example, if 85% of ISP X’s customers gave that ISP a 6 or 7 for a given category, it would rate higher than an ISP for whom only 79% of their customers gave them a 6 or 7 in the same category.

Categories ranked included overall service, reliability, tech support, customer support, download speeds, upload speeds, and spam blocking.

The surprising winner, overall, was (more…)