Comments on: Sprint Cellular Disconnects Customers Who Call Sprint PCS Customer Service Phone Number Too Often

By: Matt

Matt — Wed, 11 Jun 2008 01:04:27 +0000

Does anybody know if they are still doing this? They would really do me a favor if they would, I’d rather go with AT&T at this point, at least they treat their customers worth a damn.

By: David Brindisi

David Brindisi — Mon, 31 Mar 2008 02:57:35 +0000

When Sprint terminated my contract they did me a favor. I switched to T-Mobile and kept my number. I am much happier with T-Mobile.

By: Customer

Customer — Sat, 29 Mar 2008 00:23:33 +0000

Oh, I wish my service was terminated by them with no Early Termination Fee (ETF). I received bad service and was unfairly charged ETF! Too bad I saw this letter this late. Otherwise, I would have keep calling them to get this letter!

By: Michael

Michael — Thu, 31 Jan 2008 14:23:25 +0000

Yesterday over one thousand Radio Shack salespeople got Dear John letters from Sprint. It seems that they made the mistake of using a Sprint cell phone to perform activations, etc., for Sprint customers when their computer interface was down. It turns out that calling Customer Service from your Sprint phone will put a ding on your record whether or not the call is of a complaining nature. Also, the calling phone gets the ding, and not the account you are calling on behalf of. This last bit, and the fact that Sprint CSRs are powerless to mark a call as “troublemaker” or not, makes one wonder how much brain matter went into this suicidal policy.

By: Rich

Rich — Sat, 05 Jan 2008 06:03:14 +0000

I wish they would let me go! I have been hung up on, numerous times, by insisting on answers to simple questions.

By: r_belbin

r_belbin — Tue, 14 Aug 2007 03:11:51 +0000

I have Nextel and have called Customer Service/Tech Support and they have ALWAYS been great. No complaints from me. I’m not sure what your problems are but I’ve never had any.

By: Rich

Rich — Tue, 10 Jul 2007 15:14:30 +0000

Perhaps all non-Sprint and potential Sprint customers should call Sprint customer service to thank them for making our choice of service provider much easier. Or maybe just to chat a bit.

By: Misterdoe

Misterdoe — Mon, 09 Jul 2007 16:42:33 +0000

All of the “wireless” companies have lately been guilty of dissing customers instead of serving them, but Sprint has long been infamous for its crappy customer “service,” and now they’ve dragged Nextel down in the process. Just say NO to Sprint!