Sprint Cellular Disconnects Customers Who Call Sprint PCS Customer Service Phone Number Too Often 7/7/2007 - 5,006 views, 8 Comments
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If you have a Sprint cellular phone and Sprint cell phone service, or are considering getting a cell phone from Sprint, you’ll want to know just how the Sprint phone company treats customers of their Sprint wireless phone service when they call Sprint PCS customer service. Because customers calling the Sprint customer service phone number too often are being terminated by the Sprint Nextel service! Sprint sent the letter out to their customers from whom the Sprint PCS customer service phone number “received frequent calls” regarding the billing for their Sprint cell phone plans, or problems with their Sprint phones and account generally. Said the letter: “Our records indicate that over the past year, we have received frequent calls from you regarding your billing or other general account information. While we have worked to resolve your issues and questions to the best of our ability, the number of inquiries you have made to us during this time has led us to determine that we are unable to meet your current wireless needs. Therefore, after careful consideration, the decision has been made to terminate your wireless service agreement effective July 30, 2007. This will allow you to pursue and engage with another wireless carrier. We understand that having to switch to another wireless carrier may be an inconvenience, and we want to do everything possible to help you during this transition. So, a credit has been applied to your account to bring your current balance to zero. In addition, we will not require you to pay an Early Termination Fee and you are free to transfer (or “port”) your number to another non-Sprint Nextel carrier. You will, however, need to initiate the transfer of your number with the carrier of your choice before July 30, 2007, as the number will no longer be available as of that date. Should you have any questions regarding the transfer of your number to another wireless carrier or about the final adjustments to your account, please call our customer care department at (877) 527-8405. Sincerely, Sprint Nextel Corporation” Customers who received this Dear John letter from Sprint are complaining that even the ‘offer’ of zeroing out their balance is a kick in the teeth, as their bills have always been paid on time and in full. Their only crime was calling in with questions about their bill, not failure to pay it. Others have complained that the only time they have made several calls to the Sprint customer service phone number is when they kept getting disconnected. And nice of them to not only disconnect their customers with only a few weeks’ warning, but to also cut them no slack on the deadline to transfer their number. I wonder what is going to happen when the new carrier to whom these people apply checks out their record - is it going to somehow show that they were terminated by Sprint? “Sprint. We put the diss in customer disservice.”
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All of the “wireless” companies have lately been guilty of dissing customers instead of serving them, but Sprint has long been infamous for its crappy customer “service,” and now they’ve dragged Nextel down in the process. Just say NO to Sprint!
Comment by Misterdoe — 7/9/2007 @ 8:42 am
Perhaps all non-Sprint and potential Sprint customers should call Sprint customer service to thank them for making our choice of service provider much easier. Or maybe just to chat a bit.
Comment by Rich — 7/10/2007 @ 7:14 am
I have Nextel and have called Customer Service/Tech Support and they have ALWAYS been great. No complaints from me. I’m not sure what your problems are but I’ve never had any.
Comment by r_belbin — 8/13/2007 @ 7:11 pm
I wish they would let me go! I have been hung up on, numerous times, by insisting on answers to simple questions.
Comment by Rich — 1/4/2008 @ 10:03 pm
Yesterday over one thousand Radio Shack salespeople got Dear John letters from Sprint. It seems that they made the mistake of using a Sprint cell phone to perform activations, etc., for Sprint customers when their computer interface was down. It turns out that calling Customer Service from your Sprint phone will put a ding on your record whether or not the call is of a complaining nature. Also, the calling phone gets the ding, and not the account you are calling on behalf of. This last bit, and the fact that Sprint CSRs are powerless to mark a call as “troublemaker” or not, makes one wonder how much brain matter went into this suicidal policy.
Comment by Michael — 1/31/2008 @ 6:23 am
Oh, I wish my service was terminated by them with no Early Termination Fee (ETF). I received bad service and was unfairly charged ETF! Too bad I saw this letter this late. Otherwise, I would have keep calling them to get this letter!
Comment by Customer — 3/28/2008 @ 4:23 pm
When Sprint terminated my contract they did me a favor. I switched to T-Mobile and kept my number. I am much happier with T-Mobile.
Comment by David Brindisi — 3/30/2008 @ 6:57 pm
Does anybody know if they are still doing this? They would really do me a favor if they would, I’d rather go with AT&T at this point, at least they treat their customers worth a damn.
Comment by Matt — 6/10/2008 @ 5:04 pm