Comments on: Scam Identity Theft Calls to Cell Phones Tout Expiring Auto Warranty, Coming from 408-587-2116 and 623-238-6228

By: Dave

Dave — Thu, 21 Aug 2008 15:02:46 +0000

I have also received calls from this company,claimed to be Warranty Services of America. The phone number was 954-782-9687.
I tried calling it back,but couldn’t. Next time they called, I pressed 1 to talk with a “customer service person” named “Pamela”, who also claimed to be a Supervisor and she would remove my number from the list. My opinion? B.S!!
She also claimed they are in Phoenix Arizona,but my attempts to find it failed,and in fact was told by someone that they’re in Pompano Beach, Fla. When I tried calling 411, they didn’t have a listing, of course. Why would they want to recieve bothersome phone calls?? Good luck,and please,please call your local Attorney General to report this atrocity and violation of our privacy.

By: Anne

Anne — Thu, 21 Aug 2008 03:01:10 +0000

The called me from +50622473602 saying my warranty would be reclassified because I had failed to return any of their attempted contacts - which never happened. Said they were from Warranty Services International used by all major car companies. Because of my questions and insistence that they weren’t legitimate, they hung up on me. Don’t get caught by them!

By: mike

mike — Mon, 18 Aug 2008 19:25:04 +0000

The numbers above really do get you to the “waranty specilists”. Everyone should call them and just say “hi”.

By: Jack

Jack — Sun, 17 Aug 2008 03:37:39 +0000

I’ve gotten the Auto Warranty call three times now. I acted interested, then I hung up while they were transferring me. They called back, and their real number registered on my caller ID. I called that number and was able to get connected back to the guy I had been talking to.
The real number is 925-771-2501

By: Fred

Fred — Tue, 12 Aug 2008 16:28:56 +0000

I have the number that works to call the warranty specialist.
Just call them and bug them. I call at least 4 times a day.

678-486-5530
678-486-5530
678-486-5530
678-486-5530
678-486-5530
678-486-5530
678-486-5530
678-486-5530

the number works

By: Kristen

Kristen — Mon, 11 Aug 2008 16:38:58 +0000

I have been getting calls & mail from these people for quite some time. When they called a few months ago I said I didn’t have a warranty on my car ever & to take me off of their list. Well, this morning I received another call, they new my name, I said I have never had a warranty on any of my vehicles why would I need an “extended one”, then I asked them to verify what car they have listed & he hung up on me. So I called the # on my caller ID back, when you call there is a recording that says the company name is “National Auto Warranty & Dealer Services”, it took about 4 calls to get to a live person & when I asked her if i was calling the above company, she said no but then acted like she wanted to help. She said she didn’t know why I would have been called since I am not listed in their system. Definately sounds like a scam. The phone number I have is 800-724-9586.

By: NRB

NRB — Mon, 04 Aug 2008 21:20:58 +0000

I have been on the do not call list since May, and I got a call from them once Friday morning, and I told them to never call me again, and take me off their list, then I got a call again the same day, later that night, and got the name of the company. I looked up the name of company and of course it’s not listed. Then They called me again today and I played along and got a number, name, and location. But then, when i called them back, it was a disconnected number. I called the FTC and unfortunatly they can’t do anything until I get some real contact information from these people. Does anybody have a real number or address??? So i can get these A$$holes to stop calling me?

By: Jim Vandiver

Jim Vandiver — Wed, 30 Jul 2008 20:48:53 +0000

Alot of people are confusing Dealer Services or National Auto Warranty Services in Wentzville, MO with other companies. They do NOT dial outbound to their customers. The best way to figure out who is calling you is to do something like this:

1. Answer the call and play along, act interested.

2. The first person you talk to is likely just screening calls, so agree to speak with a specialist or sales person

3. Go through the sales pitch and tell them you need to call them back with your credit card

4. Get the callback number and post it here, I’ll check back over the next few days. I can check as to who the phone number belongs to and verify it with the utility company.

By: J of VA

J of VA — Tue, 29 Jul 2008 18:10:33 +0000

Getting those same calls from number 304-324-8040. The number is an ISDN number with fake caller ID information, so it can’t be called.

Did this twice on two separate occasions.

Voice: “This is the last reminder that the warranty on your car is about to expire. To speak to a customer service rep, press 1. To remove your name from the list, press 2.”

Pressed 1 and gave them some fake but credible information.

First time I did this, the person who answered transfered me to “The Warranty Division”, where I spoke to an agent named Joseph, claiming to be from Auto One Warranty Specialist (1-800-930-2794 ext 337). When I confronted him on the fact that these were robocalls to a mobile number with fake caller ID information (three violations of FCC and FTC rules), he hung up on me.

Second time I did this, I got transfered to a guy named Regal, who also hung up.

I called the 800 number and pressed the “existing customer” option. Got passed onto a customer service rep who claimed that all of their marketing is done via mail, nothing by the phone. He claimed ignorance, but confirmed that this was “The Warranty Division” at “Auto One Warranty Specialists” at 310 Commerce Street in Irvine, CA. He confirmed that the second guy “Regal” was a real employee and that “Joseph” was a real employee.

Have filed a complaint with FCC at
https://esupport.fcc.gov/

Basically, the following actions are illegal and you can complain to Federal Communications Comission (FCC) if they happen:
- robocall that hangs up
- robocall that does not answer within 15 seconds
- robocall or telemarketing call that does not hang up on you after you hang up
- any unsolicited call that fails to provide information on nature of the business, information of the company calling, contact information
- any unwillingness to provide information on company’s Do Not Call policies
- any call after you have asked someone to not call you
- fake Caller ID information
- no caller ID information
- telemarketing calls to mobile devices
- spam Faxes

These are all illegal under FCC rules.

If your name is on the Federal Trade Comission’s (FTC)’s Do Not Call Registry, you can complain to the FTC about a violation — this is separate from the FCC’s complaint process.

Unsolicited telemarketing calls to a number on the FTC’s Do Not Call registry are in most cases a violation of FTC rules. That is: YOU HAVE TWO SETS OF RULES AND TWO AGENCIES THAT YOU CAN COMPLAIN TO.

FTC will not respond to you individually, but they will go after companies for which they get a lot of complaints.
FCC will respond to your complaints, although there is usually not much you can do.

In some states, you can file claims in small claims court for violation of state antitelemarketing rules. Check with your state’s telco regulation.

If you’re tired of watchdog agencies not doing what they’re supposed to, vote for leaders who believe that government is there to enforce the law and that it needs to be done.

By: an

an — Sat, 26 Jul 2008 01:37:10 +0000

i got one of these; and i dont even have a car ha!