Netflix Apologizes for Glitch, Gives Customers Credit for Their Trouble

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If you tried to watch a movie or television show on Netflix towards the end of last week, and found Netflix down, or otherwise unusable, you weren’t alone. In fact, the problem was not only on Netflix’ end, but it was an impactful enough Netflix problem that Netflix has spontaneously offered to give Netflix customers a credit on their account. This Netflix rebate is equal to a 3% Netflix credit.

The day following all the Netflix problems, Netflix sent the following to their customers:

Subject: We’re sorry you may have had trouble watching instantly yesterday

We’re sorry you may have had trouble watching instantly

Yesterday, you may have had trouble instantly watching TV episodes or movies due to technical issues.

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We are sorry for the inconvenience this may have caused. If you attempted and were unable to instantly watch TV episodes or movies yesterday, click on this account specific link in the next 7 days to apply your 3% credit to your next billing statement. Credit can only be applied once.

Ready to start watching again? Check out our latest selection.

Again, we apologize for any inconvenience, and thank you for your understanding. If you need further assistance, please call us at 1-866-923-0898.

-The Netflix Team

 

We think this is really decent of them. We have to wonder how many customers, like us, weren’t affected at all, but are still going to click on that 3% credit link (unlike us).

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