One of the more frustrating things about Paypal is how seemingly impossible it is to delete old shipping addresses from your account. Recently Paypal has taken to requiring you to select a shipping address each and every time you send money, even if you are sending money for something that requires no shipping address, and the list of old shipping addresses can require you to have to page down through several screens to get to the last option, “No Shipping Required”.
If you are one of the legion of people who has been searching all over the Paypal website, and all over the web, for an explanation of just how to delete old shipping addresses from Paypal, search no further! Here is the definitive answer.
Are you ready? This may blow your mind. That definitive answer is.. you can’t. At least, inexplicably you can’t delete your old shipping addresses yourself. Yes, we agree, that is beyond stupid. But, there it is.
You have to call Paypal and have them do it for you. Which is why we are now going to give you the telephone numbers for Paypal.
But, of course, you can’t just call them directly (or, at least, that’s how they make it seem). They want you to first get a special PIN code, through the Paypal site when you are logged in, that you need to use when you call. At the bottom of this article is the link to the page on Paypal where you can get that code. (You will need to be logged in to Paypal, or to log in when you hit the link.)
Before we give you the numbers, we also need to mention that some of the shipping addresses in your Paypal account may be coming from your eBay account, if you have one.
That’s right, because eBay and Paypal are now essentially the same company, Paypal ‘helpfully’ pulls your shipping addresses from eBay, and adds them to your Paypal account (gee, thanks, Paypal).
In addition, any time you pay a non-eBay merchant through Paypal, that merchant can store the shipping address you’ve given them, and as a Paypal-connected merchant, the address they have for you can also be listed as one of your shipping addresses.[This in fact may be why you can't just delete them yourself - because those shipping addresses are being displayed in your Paypal list, but aren't actually coming from your own address book.]
So, again, you have to call Paypal to get some of those shipping addresses deleted.
Ok, here are the phone numbers for Paypal customer service (and also for Paypal technical support, just for good measure):
Paypal customer service telephone number for personal accounts:
Paypal customer service telephone numbrer for business accounts:
Paypal technical support telephone number: