Comments on: How to Cancel an eFax Account http://www.theinternetpatrol.com/how-to-cancel-an-efax-account/ Internet Safety, Windows Updates, Internet News, and More Sun, 22 Nov 2009 00:00:21 +0000 http://wordpress.org/?v=2.6.3 By: Del Irwin http://www.theinternetpatrol.com/how-to-cancel-an-efax-account/#comment-1156262 Del Irwin Fri, 20 Nov 2009 22:34:28 +0000 http://www.theinternetpatrol.com/how-to-cancel-an-efax-account#comment-1156262 The service was ok for 5 years, though with hidden charges and lots of calls to get them removed. Very slimey company.. when I went to cancel, they won't refund the unused portion of my annual fee! Totally unacceptable. The service was ok for 5 years, though with hidden charges and lots of calls to get them removed. Very slimey company.. when I went to cancel, they won’t refund the unused portion of my annual fee! Totally unacceptable.

]]> By: Mark http://www.theinternetpatrol.com/how-to-cancel-an-efax-account/#comment-1139980 Mark Thu, 22 Oct 2009 18:48:02 +0000 http://www.theinternetpatrol.com/how-to-cancel-an-efax-account#comment-1139980 Hi, also had trouble canceling eFax account, it is hard to cancel it if you can never get through to an agent online. Glenn, I am in US but from Ireland and I believe that number is an Irish number, specifically Dublin. Don't know if that helps. Hi, also had trouble canceling eFax account, it is hard to cancel it if you can never get through to an agent online. Glenn, I am in US but from Ireland and I believe that number is an Irish number, specifically Dublin. Don’t know if that helps.

]]> By: Glenn http://www.theinternetpatrol.com/how-to-cancel-an-efax-account/#comment-1138685 Glenn Mon, 19 Oct 2009 22:32:05 +0000 http://www.theinternetpatrol.com/how-to-cancel-an-efax-account#comment-1138685 This is just a scam to take your money. My suggestion is dont even try the trial offer. It is a nightmare to cancel. As you can see by my conversation below. If you noticed below I finished with a threat to complain to the telecommunications ombudsman, this did the trick as I received an email confirming cancellation of my account. Good luck. Welcome to chat. The session has been accepted. {Brandon R.} Hello, Glenn. Welcome to j2 Global online support. I am Brandon, your online Live Support Representative. How are you doing today? {Glenn} Well thankyou, I want to cancel my account {Brandon R.} We're sorry you want to cancel your account. Could you please provide me your fax number, registered email address and billing zip code for verification? {Glenn} emitted for privacy {Brandon R.} Thank you for your patience. I have just located and verified your account. {Brandon R.} Please give me a moment while I quickly check your account in our records. In the meantime, please type the number corresponding to your reason for cancellation: 1) Moving to another provider 2) Bought a fax machine 3) Business or role changed 4) Short term project completed 5) Financial reasons 6) Problems with service or Billing 7) Dissatisfied with Quality of service 8) Too Costly {Glenn} 3 {Brandon R.} Glenn, we’re sorry you want to close your account with us. Would you consider keeping your account, if I completely waive the subscription fee for the next month? You can also keep the same number at a discounted rate at $12.95 after the free month. Now, this will be a 24% discount over current monthly fees. On this eFax Plus plan, you can receive 130 fax pages free every month with a local fax number. Would you like to take advantage of this offer right now? {Glenn} sorry, but I have been made redundant and I have no further use for a fax service, I appreciate the offer but I would just rather cancel thankyou {Brandon R.} OK, but before I process your request, note this offer won’t be available once your account is closed. Would you like to keep your account open for now to take advantage of your free month credit? This will give you 30 days to enjoy eFax Plus with no monthly fee. Then if you decide to close your account, just contact us before the next billing period. Otherwise, your eFax Plus account will remain open for your convenience at the discounted rate of just $12.95. {Glenn} no thankyou, I would rather cancel immediately {Brandon R.} Okay, I understand and respect your decision for cancellation. I will cancel your account with us immediately. {Brandon R.} We are sorry that you have decided to leave eFax. We are continuously improving our products and services. If your faxing needs do change in the future, we would be more than happy to have you back. {Brandon R.} Is there anything else I can assist you with today? {Brandon R.} Sorry for the above typo. {Glenn} can I have a confirmation number please? {Brandon R.} Please ignore the above statement. {Glenn} which one? {Glenn} can I please have a confirmation number {Brandon R.} Glenn, I apologize for the inconvenience. In order to cancel your account, please contact our Customer Service Department at 353 1 656 4910 as they will be able to better assist you with your request, as I am based in US and do not have access to your billing information. {Glenn} hello, are you still there? {Glenn} I have called that number and it is in Spain and conveniently nobody there speaks English. You just told me you were going to cancel it. {Glenn} why is it that your responses earlier in the conversation were in mere seconds and now they are taking up to 5 minutes? {Brandon R.} I apologize for the inconvenience. The Team needs to be contacted as they have the training, expertise and system access to address your request. Again, I do sincerely apologize of the inconvenience and urge you to contact our support team. {Glenn} they dont speak english and I dont speak spanish {Glenn} I refuse to make another expensive international call that gets me nowhere. i will contact the telecommunications ombudsman and lodge a complaint about this service. This is just a scam to take your money. My suggestion is dont even try the trial offer. It is a nightmare to cancel. As you can see by my conversation below. If you noticed below I finished with a threat to complain to the telecommunications ombudsman, this did the trick as I received an email confirming cancellation of my account. Good luck.

Welcome to chat.
The session has been accepted.

{Brandon R.} Hello, Glenn.

Welcome to j2 Global online support. I am Brandon, your online Live Support Representative. How are you doing today?
{Glenn} Well thankyou, I want to cancel my account
{Brandon R.} We’re sorry you want to cancel your account. Could you please provide me your fax number, registered email address and billing zip code for verification?
{Glenn} emitted for privacy
{Brandon R.} Thank you for your patience. I have just located and verified your account.
{Brandon R.} Please give me a moment while I quickly check your account in our records. In the meantime, please type the number corresponding to your reason for cancellation:

1) Moving to another provider
2) Bought a fax machine
3) Business or role changed
4) Short term project completed
5) Financial reasons
6) Problems with service or Billing
7) Dissatisfied with Quality of service
8) Too Costly
{Glenn} 3
{Brandon R.} Glenn, we’re sorry you want to close your account with us. Would you consider keeping your account, if I completely waive the subscription fee for the next month? You can also keep the same number at a discounted rate at $12.95 after the free month. Now, this will be a 24% discount over current monthly fees. On this eFax Plus plan, you can receive 130 fax pages free every month with a local fax number. Would you like to take advantage of this offer right now?
{Glenn} sorry, but I have been made redundant and I have no further use for a fax service, I appreciate the offer but I would just rather cancel thankyou
{Brandon R.} OK, but before I process your request, note this offer won’t be available once your account is closed. Would you like to keep your account open for now to take advantage of your free month credit? This will give you 30 days to enjoy eFax Plus with no monthly fee. Then if you decide to close your account, just contact us before the next billing period. Otherwise, your eFax Plus account will remain open for your convenience at the discounted rate of just $12.95.
{Glenn} no thankyou, I would rather cancel immediately
{Brandon R.} Okay, I understand and respect your decision for cancellation. I will cancel your account with us immediately.
{Brandon R.} We are sorry that you have decided to leave eFax. We are continuously improving our products and services. If your faxing needs do change in the future, we would be more than happy to have you back.
{Brandon R.} Is there anything else I can assist you with today?
{Brandon R.} Sorry for the above typo.
{Glenn} can I have a confirmation number please?
{Brandon R.} Please ignore the above statement.
{Glenn} which one?
{Glenn} can I please have a confirmation number
{Brandon R.} Glenn, I apologize for the inconvenience. In order to cancel your account, please contact our Customer Service Department at 353 1 656 4910 as they will be able to better assist you with your request, as I am based in US and do not have access to your billing information.
{Glenn} hello, are you still there?
{Glenn} I have called that number and it is in Spain and conveniently nobody there speaks English. You just told me you were going to cancel it.
{Glenn} why is it that your responses earlier in the conversation were in mere seconds and now they are taking up to 5 minutes?
{Brandon R.} I apologize for the inconvenience. The Team needs to be contacted as they have the training, expertise and system access to address your request. Again, I do sincerely apologize of the inconvenience and urge you to contact our support team.
{Glenn} they dont speak english and I dont speak spanish
{Glenn} I refuse to make another expensive international call that gets me nowhere. i will contact the telecommunications ombudsman and lodge a complaint about this service.

]]> By: NatesMom http://www.theinternetpatrol.com/how-to-cancel-an-efax-account/#comment-1138570 NatesMom Mon, 19 Oct 2009 15:23:54 +0000 http://www.theinternetpatrol.com/how-to-cancel-an-efax-account#comment-1138570 I have been thrilled with efax and the service, however, I changed careers, and no longer need it. Of course they attempted to resell it to me, but looks like a sucessful cancel! I have been thrilled with efax and the service, however, I changed careers, and no longer need it. Of course they attempted to resell it to me, but looks like a sucessful cancel!

]]> By: ZXT http://www.theinternetpatrol.com/how-to-cancel-an-efax-account/#comment-1134391 ZXT Sat, 10 Oct 2009 10:10:40 +0000 http://www.theinternetpatrol.com/how-to-cancel-an-efax-account#comment-1134391 wow reading all these chat sessions cancelling eFax accounts is unbelievable. They run the script everytime and doesn't care about your response. Good thing you guys cancelled your accounts successfully. wow reading all these chat sessions cancelling eFax accounts is unbelievable. They run the script everytime and doesn’t care about your response. Good thing you guys cancelled your accounts successfully.

]]> By: Sarah http://www.theinternetpatrol.com/how-to-cancel-an-efax-account/#comment-1123760 Sarah Tue, 22 Sep 2009 20:56:06 +0000 http://www.theinternetpatrol.com/how-to-cancel-an-efax-account#comment-1123760 Hi, my name is Sarah and I am an analyst at Balestriere Lanza, a trials and investigations law firm in New York. Our firm has been investigating eFax's potential misconduct for several months and would be interested in hearing more from you about all of your experiences. Please feel free to contact me at your convenience at sarah.goodman at balestriere.net or at (212) 374-5400 x 132. Hi, my name is Sarah and I am an analyst at Balestriere Lanza, a trials and investigations law firm in New York. Our firm has been investigating eFax’s potential misconduct for several months and would be interested in hearing more from you about all of your experiences. Please feel free to contact me at your convenience at sarah.goodman at balestriere.net or at (212) 374-5400 x 132.

]]> By: noel http://www.theinternetpatrol.com/how-to-cancel-an-efax-account/#comment-1118307 noel Sat, 12 Sep 2009 13:59:41 +0000 http://www.theinternetpatrol.com/how-to-cancel-an-efax-account#comment-1118307 calling from ireland what is the number to cancel!! calling from ireland what is the number to cancel!!

]]> By: John D http://www.theinternetpatrol.com/how-to-cancel-an-efax-account/#comment-1105707 John D Tue, 25 Aug 2009 14:27:42 +0000 http://www.theinternetpatrol.com/how-to-cancel-an-efax-account#comment-1105707 Tried email and calling today which did not work unless you ignore their phone tree rules. I made contact with a live TECHNICAL SUPPORT person who claims to have canceled my account, but you have to persist they cancel it now. The proof will be my next month's cc statement, if it's canceled there won't be a charge. TBC Tried email and calling today which did not work unless you ignore their phone tree rules. I made contact with a live TECHNICAL SUPPORT person who claims to have canceled my account, but you have to persist they cancel it now. The proof will be my next month’s cc statement, if it’s canceled there won’t be a charge. TBC

]]> By: Pam http://www.theinternetpatrol.com/how-to-cancel-an-efax-account/#comment-1067846 Pam Mon, 13 Jul 2009 15:56:04 +0000 http://www.theinternetpatrol.com/how-to-cancel-an-efax-account#comment-1067846 I called the 323-817-3205 local number and chose option 2 - technical support, waited about one minute and then told the rep I wanted to cancel and after a few questions and only one attempt to upgrade my service, our account was cancelled. It took less than 5 minutes. I called the 323-817-3205 local number and chose option 2 - technical support, waited about one minute and then told the rep I wanted to cancel and after a few questions and only one attempt to upgrade my service, our account was cancelled. It took less than 5 minutes.

]]> By: Jennifer http://www.theinternetpatrol.com/how-to-cancel-an-efax-account/#comment-970921 Jennifer Fri, 20 Feb 2009 19:58:06 +0000 http://www.theinternetpatrol.com/how-to-cancel-an-efax-account#comment-970921 Trying to cancel an account. Have gone throught the chat process. They said no refund whatsoever. I am calling the 800 line and they are telling me no refund whatsoever -not even prorated. I told them that it was totally an unacceptable business practice and that we would be cancelling all our company accounts. Still on hold, but grateful for all the information here to give me some encouragement to persevere! Trying to cancel an account. Have gone throught the chat process. They said no refund whatsoever. I am calling the 800 line and they are telling me no refund whatsoever -not even prorated. I told them that it was totally an unacceptable business practice and that we would be cancelling all our company accounts. Still on hold, but grateful for all the information here to give me some encouragement to persevere!

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