I called the 323 area code number and there they told me about the http://www.j2.com/cancel link. I went there, and at first it didn’t want to load (I’m using Firefox on Linux). In the chat session their employee wouldn’t take no for an answer. He kept offering me 2 months for free, and when I turned that down he offered me a $10.00 gift usage balance offer which he reminded me about over and over again. Finally I told him to cancel it because I will never have use for their services again as long as I live. He happily cancelled the service, but not without asking me once again that I wish to pass up on his offers.

Before the year was even up, EFax charged my credit card for another year of service on for $169.50 in May 2008, even though I never authorized any type of auto-payment. I went ahead and tried to cancel the service on June 29,2008, before my year term from the previous charge in 2007 should have been up. Upon the cancellation of my account, I was notified AGAIN that there is a NO REFUND policy with this company. EFax refused to issue a credit. The EFax representative urged me to keep the account for the remainder of the year, as I would not be receiving a refund anyway; this is exactly how EFax got me to keep my account for the previous year after the charge in 2007!

This time around though, they charged my account without my authorization“ it was before the year-end for my current term so I was well within a reasonable timeframe to cancel my service, they did NOT notify me before any charge was made, and they did not even have the right billing address or current credit card number correct for my account (they had my previous credit card number, but the charge still went through as my old credit card number is tied to my new card number).

EFax refuses to budge on their no refund policy, so I am now working with my credit card company to handle this matter. My advice is to save yourself the headache and DON’T get fax to email service with this company, who obviously has no regard or appreciation for their customers AT ALL.

Welcome to chat.
The session has been accepted.

{Megan F.} Hello, Alistair. Welcome to j2 Global online support. I am Megan, your online Live Support Representative. How may I assist you?
{Alistair} Hi Megan, I got duped into signing up for an eFax trial by an online business scam, and just found out eFax was charging me a monthly bill. Obviously, I want to cance lthe service.
{Alistair} Incidentally, I appreciate your time.
{Megan F.} It is my pleasure assisting you.
{Megan F.} I am sorry to hear that you wish to cancel. Can you please provide me with your Fax number which you wish to cancel and PIN for verification?
{Alistair} Sure thing:
eFax Number:
1-918-512-4486

PIN:
4010
{Alistair} And it’s worth noting that I never used the service and never intended to, once I uncovered I was being scammed by a bogus employer, and am not very happy wit heFax charging me 3 monthly bills!
{Alistair} I don’t suppose there’s any wa yt orecoup that money, since I never actually used the eFax service?
{Megan F.} Thank you for providing your information. Please give me a moment while I go through your records. In the meantime, please type the number corresponding to your reason for cancellation:

1) Moving to another provider
2) Bought a fax machine
3) Business or role changed
4) Short term project completed
5) Financial reasons
6) Problems with faxing or billing
7) Dissatisfied with quality of service
8) Too costly
{Alistair} None of the above, although 3 or 4 could work.
{Megan F.} We value your association with us. As a special offer, we will waive the monthly fee for the next two months. Please feel free to contact us at any time. This way you will be able to keep your fax number, and you can send and receive any pending faxes with your number.
{Alistair} Thankyou, but I have never used the service ,and have no intention of using it. The ONLY reason I used it was because I was duped by a bogus employer into signing up- it’s bad enough you guys took 50 or so of my dollars.
{Megan F.} Your eFax account will be credited with $33.90.I suggest that you make use of our service at least for the 2 months credit period, so that you can receive and send any pending faxes as you will not be paying any monthly fee for the next 2 billing cycles. This will also ensure that you make the maximum utilization of our service.
{Alistair} I’m getting the feeling I’m talking to an automated typer.
{Alistair} I got scammed- why would I use your service? Please cancel and/or refund my money.
{Megan F.} I apologize for the inconvenience caused to you.
{Megan F.} I realize that you might not need it again, but, I suggest you to retain this number at least till the end of two months credit offer as you will not be charged any monthly fee for the two months. You will only be charged for sending faxes once you have utilized the usage balance you have in your account.
{Megan F.} As a good will gesture to continue our association we will offer you an additional gift balance of $10 along with the monthly credit which will enable to send up to 100 additional fax pages free of cost (per page per minute within US & Canada).
{Megan F.} If you feel that the fax number does not serve your purpose during this 2 months credit period than all you need to do is just contact us back at the end of this credit period to let us know whether you wish to continue or not. We are available 24 hours a day and 7 days a week. Please feel free to contact us at any time.
{Alistair} Please cancel the account and/or refund my money. Thank you.
{Megan F.} Alistair, I am sorry as there is no refund applicable.
{Alistair} I figured not, you guys must enjoy taking people’s money. Wish I could do that at my job (retail electronics). I understand however- just please, cancel this account.
{Megan F.} Okay, I understand and respect your decision for cancellation. I will cancel your account with us immediately.
{Megan F.} Is there anything else, I can assist you with?
{Alistair} Not really- I am curious though, are you in the USA?

No response from here, go figure.