If you are reading this, it’s probably because Hotmail has gone down – yet again – as countless Hotmail.com customers find themselves unable to access their email due. It’s interesting to note that as we update this article yet again, that we are just two days shy of the seventh anniversary of this article! Read on!
When we first started covering Hotmail going down, and as a result Hotmail’s customers being unable to get to their email, it was February of 2005. Now, as of this update – 7 years later – it’s still a regular occurrence.
What prompted this update? This – these are the search terms leading to The Internet Patrol today (wow!)
This article, that you are reading right now, has been read over 389,330 times, and nearly 7,000 of those visits were today!
So yes, Hotmail is down for at least a substantial portion of their users.
According to a CNET report, back in 2005, a Microsoft customer service representative confirmed the outage, and blamed it on a faulty server, but refused to discuss the exact nature of the problem, or to indicate how many customers’ email accounts were implicated.
Back then, while it was not known how many of Hotmail’s 187million customers were affected, it is known that customers using both the basic free Hotmail service, and customers who pay for beefed up storage, were unable to access their Hotmail accounts.
Said Dwight Foster, a California Hotmail customer who pays for extra storage, “For a company the size of Microsoft, which bills themselves as a progressive, consumer-friendly organization, they’re really taking a long time to fix this,” adding “I’m about to blow a gasket.”
Which might be preferable to Microsoft than the alternative, which is that he take his business to one of the other webmail providers who are nipping at Microsoft’s heels, most notably Google’s Gmail, which offers a gig of storage for free.
In fact, Gmail is a particular pain point for Microsoft’s Hotmail, as according to a report by email analysis firm Return Path, more people switching to Gmail are switching from Hotmail than from any other webmail source – fully twice as many as are switching from Yahoo.
In 2007, we added a new article following another massive server outage. (Read about the 2007 widespread Hotmail outage here.)
Now, in 2010, desparate Hotmail users who are unable to access their email due to a Hotmail server outage come to our site so reguarly that it just makes more sense to update this article, rather than to try to write a new one each time.
Which really invites the question: why are y’all still using a service that leads to your reading this article?