Our Phone Spam, Collect – Courtesy of Mblox and Dadamobile article remains one of our most widely visited article, as so many people are searching every day for information about charges on their cell phone bills from Dada and Mblox.
Today Dada Mobile wrote to us, wanting to set the record straight. They were going to post this as a comment to the previous article, but we felt that as they had taken the trouble to respond, we would give them their very own article.
So here is what Dada has to say:
Hello all, it’s Dadamobile responding again. We appreciate people have taken time to
vent their frustrations and we don’t want anyone to think we aren’t listening -
even if it’s not so pleasant to hear.
We completely understand – there’s tons of spam out there, scams left
and right, and many people have become cynical of any service that
supplies ringtones, games or graphics for mobile phones. When a
dissatisfied customer speaks out because they find charges on their
bill for something they believe they didn’t request, it’s easy to
mistakenly paint the whole industry as a bunch of scammers.
We have improved our help-line services so that if you have a
complaint about our services you will find an informed, courteous and
responsive person on the other end of the line to try and help you.
Call our customer service help-line at 888-214-0381 and you’ll see!
If you prefer, try writing to us on our complaint form online: http://us.mobi.dada.net/mail_us.php
We want to remind everyone about how our system works to protect you
from any unauthorized charges on your mobile phone. It works like
this every time:
(1) you enter your mobile phone number on the Web page, (2) an
automatic text message is sent back to that mobile phone containing a
special PIN code, and (3) unless you respond to the text message with
a confirmation or you enter the PIN code on the website, you won’t get
If you, or someone in possession of your mobile phone, do not
specifically ask to subscribe, no charges will ever be made. Period.
Of course, if you let someone else use your mobile phone, your account
or your PIN code, you are putting yourself at risk.
And just to be sure you remain aware of the charges, we send out
periodic reminders via text message informing you how to unsubscribe.
It’s that simple.
We really disagree with anyone, in this or any other thread, who says
he or she does not carefully read messages that seem like spam. Sorry
folks, I take issue with that one. If we send you a message informing
you of the service and how to unsubscribe and do everything reasonable
to make sure you aren’t billed for something you don’t want, it is not
OK for you to ignore it and then blame us.
Here’s how you can help prevent mobile phone scams:
(1) keep track of who has access to your mobile phone, your number and
your account, (2) read all text messages you receive completely and
respond accordingly and (3) review your mobile bills carefully and
report all unauthorized charges to your carrier immediately!
It’s obvious we can’t prevent every scam, no matter how much we would
like to do so. But we hope it is clear that our business will grow
when we have satisfied customers, so that’s our primary goal.
And, by the way, we do have hundreds of thousands of customers who
never complain. Can we do better? Always. Do we listen to you? Always.
That’s why we’re here, in this forum.
Thanks for reading this far :-) and let us know if you have problems
by calling our customer service people or using the web
form. Our goal is to have satisfied customers!
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