Comments on: Comcast Experiences Widespread Outage, Again, and Again, and Again

By: peterh

peterh — Thu, 29 May 2008 15:59:08 +0000

Comcast seem to be at it again. More than one day email outage, now national. Hey, it’s May — right on schedule!

By: Nathan

Nathan — Mon, 19 May 2008 13:56:33 +0000

Back in 2006, Comcast would be down for days at a time. This lasted for a period of about nine months. Unfortunately, there were NO other options (except dial-up). Anyone that believes Comcast is a good service is sadly mistaken.

By: Kris

Kris — Sat, 01 Dec 2007 14:59:12 +0000

To Comcast– Fix your issues! Just look at the above post! Please…before Andy in TN goes on a three state killing spree!

To Andy– OMG bro, put the rifle down Lee Harvey…

By: Andy

Andy — Sat, 12 May 2007 15:55:25 +0000

I had problem with Comcast two years ago in Franklin, TN with the constant/continuous disconnection 10 minutes into the session. After hours or talking with few “only” assistants available at 1-800-COMCAST, I was finally assigned with a technitian two days later. He could not fix the connection freeze-up but yet recommanded that I just use the internet as it was, browsing the web sites for 5-10 minutes. Pause for a minute or two and continue on… I WAS SO OUTRAGED THAT I ALMOST THOUGHT OF GETTING MY RIFLE OUT AND SHOOTING HIM! Of course I quit COMCAST for good 16 months and moved on to local DSL. After hearing few good things about Comcast I changed my ISP to Comcast again few months ago. Just yesterday I am experiencing the same connection problem as two years ago. I have called 1-800-COMCAST in extreme frustration about 30 times until the assistant who obviously got tired of me made an appointment for tomarrow. I highly doubt that this technitian can do what another tech couldn’t do. I have different PC since two years ago with different modem, borrowed a friend’s PC with his modem and tried four different combinations of networking at my address; to no avail. I am wondering if Comcast is doing this on perpose to save up some packet on their servers. It maybe no big deal to people who use internet for sole web-browsing purpose. However, some people use internet to chat, download files bigger than 200MB, and play games online. Timed out lag spikes disconnect my cable connection every 5-12 minutes on all of above cases. I have went to many forums to find out if there are people out there who had same/similar problem with their connections, and -WOW- I found out in each and every State in US that Comcast offers their service, there are at least a person in every major city that has the very same connection problem I am going through. Some people have copy/pasted the connection activity log and posted on forums and I found out our problems all matched with drop outs called “Time out [Count #]”. I was assured of their stupidity when the operator on 1-800-COMCAST did not understand the issue. I even asked if she knew what Packet-Loss is and she told me that she would not have any knowledge out of Comcast Internet Service area. Thinking about all the lack of service + colliding with customer + absolutely helpless operators = No More Comcast for Me. I will make sure I influence and and all of the humanity out there to quit COMCAST if it is what they are using. I have just now gotten a warning from my family physician that my blood pressure has risen above maximum normal unit and asked me what caused me such a rise in Blood pressure…

In my Humble Opinion, Comcast is no better than AOL. And soon people will realize their folly for trusting or even liking their service. I am going to take a vacation after that tech guy comes to my house. Either he/she fixes the connection freeze or not I’ve had with Comcast, and now await for another company who is more friendly to customers with dissatisfaction. COMCAST has a lot to learn about business. ’nuff said.

By: Ger

Ger — Mon, 19 Mar 2007 20:56:55 +0000

We loose our comcast internet once or twice a month. The techs who come are actually embarrased as they can’t figure out why we keep loosing it. Right now my home internet is down (I’m at work), they say it will be 5 days before a tech can come to check it. Before it went down totally and running very slow I spoke to phone support. When he pinged my modem he said (this is a quote) “Oh you’re ONLY experiencing 30% packet loss”. I guess packet loss must be above 50% to be a problem.

By: Mike

Mike — Fri, 23 Feb 2007 21:43:59 +0000

In response to #10 & #14: Check your “Automatic Update” settings - there may be a chance (since windows “Automatic Updates” defaults to 3:00AM) that your bandwidth is getting eaten by these downloads. Try “Tracert Yahoo.com” in a “Command Prompt” box, and see if you go anywhere during that time. After that, try a “Ping Yahoo.com”, and see if you get a response. If you can tracert, DNS is OK - if you can ping, your internet is OK. Try doing a Cable Modem speed test if both of those are OK.

By: Bill

Bill — Sun, 04 Feb 2007 00:53:21 +0000

In response to #10. I have had that happen numerous times when i have called Comcast during an outage, and within minutes of hanging up it miraculously comes back up. Coincidence? im beginning to think not

By: Bill

Bill — Sun, 04 Feb 2007 00:51:03 +0000

Comcast Internet Service is the worst. I have hours when it is offline on at least a 3 day a month basis. And when it does work it is spotty, having everyday a few hours where it is on and off one second to the next

By: D

Wed, 24 Jan 2007 03:47:42 +0000

My Comcast connection at Blue Springs, MO was up for a couple months. No problem. I am an IT savy person. Lately is works for 15 minutes, then dies for a minute, and starts working again. It is very frustrationg when you are remoting into work. I also have Vonage. So when it goes down it kills my phone service.

By: Maureen Dougherty

Maureen Dougherty — Mon, 24 Apr 2006 21:23:25 +0000

My email went down today- there was a little message by the Inbox that said We are currently unable to retrieve your latest email messages. Please check back soon.

I called to find out what the story was- and of course got the usual story- there is an outage in the area. Of couse Franca coulldn’t tell me when it would be resolved- the skepticism im my voice may have caused her to add the following: It’s a nationwide outage! Funny, I could find nothing about it on any of the news stations. Does anyone know why therc is no government entity that regulates the internet?