Comments on: Buyer Beware When It Comes to Shipping Insurance for Things You Buy Through eBay and Other Online Services

By: Jackie

Jackie — Sun, 25 Oct 2009 10:04:32 +0000

As a seller on ebay, if an item is damaged in shipment. I file the claim and upon receipt of the claimed dollars I refund the buyer. Keep in mind that with insurance the item has to be picked up by the shipping company i.e. usps, ups etc.

By: Greg

Greg — Tue, 13 Oct 2009 12:16:05 +0000

Ridiculous article! The seller pays for the insurance policy, so the money goes to the seller. How many sellers will risk being charged with mail fraud by NOT turning the money over to the buyer (assuming the buyer relinquishes his rights to the item). Unfortunately, some buyers will “claim” that something is damaged, demand a refund, and still want to keep the item. I, as a seller, would demand that the item be returned to me BEFORE paying a claim.

By: Billy Pendragon

Billy Pendragon — Sun, 06 Sep 2009 05:26:28 +0000

I have no idea where you get your info from but it is wrong. USPS allows for a claim check to go to sender or to the one you shipped it to, Also when something breaks all the seller does is send the buyer the insurance ticket so they can file a claim. The claim process is very fast these days for domesric, kess than 10 days and anything under 50 is paid at post office. UPS and FedEx also will send the money to the buyer. A seller cannot make a claim on an item that is broken since he does not have the item the buyer does and has to show it to post office. UPS is similar and may or may not stop by to see item.so I am not sure who you were using or maybe it changed since this was written but your facts are no longer relevant and are not correct.

By: Nancy

Nancy — Wed, 29 Jul 2009 00:33:10 +0000

This is not true. If you ever do an insurance claim on USPS.com, you check whether or not the insurance money goes to the sender or the receiver.

By: rj

rj — Mon, 03 Nov 2008 02:53:21 +0000

always use a credit card, or paypal when dealing with (f)ebay the seller does NOT have to have to get insurance. CC/PP will get your $$$ back, if item does not arrive or is broken. Just file a clain within the proper time frame

By: Charli

Charli — Tue, 07 Oct 2008 05:43:21 +0000

Yes the shipper must collect the insurance but and this is a big but, if they keep the money and don’t replace the item you do have recourse. If you paid by CC or Paypal, contact them. And then contact ebay and let them know what happened. Sellers are at a disadvantage these days with both paypal and ebay and can be bounced for screwing over customers.

By: odran

odran — Wed, 25 Jun 2008 21:32:20 +0000

Nope. With paypal and ebay you get back exactly what you spent. This is stupid.

By: RRegene

RRegene — Fri, 01 Sep 2006 14:57:15 +0000

Recently purchased a bicycle on EBay and it was properly packaged in a bike box and shipped UPS. When it arrived it was badly damaged from items being sstacked on it . You could even see wher somene had walked on the box, resulting in a bent hydraulic brake assembly.

It was the Seller who had to file the claim and who ultimately, was paid the money. Fortunately, he was an upstanding individual and covered the cost of repairs.

By: FIKIRTE

FIKIRTE — Tue, 29 Aug 2006 07:12:47 +0000

By: The Internet Patrol

The Internet Patrol — Mon, 28 Aug 2006 17:24:46 +0000

Actually I have had this exact thing happen. I bought insurance. The figurine arrived cracked. I tried to claim it, and was told that even though I had the broken item, because the seller had purchased the insurance, the money would go to them and I would have to get it from them. I never ever heard back from them (so I think they sold it to me broken). So I didn’t file the claim because why should I put even more money in their pocket. Some sellers like Linda are probably honest and would send the money but this one wasn’t.