Comments on: Buyer Beware When It Comes to Shipping Insurance for Things You Buy Through eBay and Other Online Services

By: rj

rj — Mon, 03 Nov 2008 02:53:21 +0000

always use a credit card, or paypal when dealing with (f)ebay the seller does NOT have to have to get insurance. CC/PP will get your $$$ back, if item does not arrive or is broken. Just file a clain within the proper time frame

By: Charli

Charli — Tue, 07 Oct 2008 05:43:21 +0000

Yes the shipper must collect the insurance but and this is a big but, if they keep the money and don’t replace the item you do have recourse. If you paid by CC or Paypal, contact them. And then contact ebay and let them know what happened. Sellers are at a disadvantage these days with both paypal and ebay and can be bounced for screwing over customers.

By: odran

odran — Wed, 25 Jun 2008 21:32:20 +0000

Nope. With paypal and ebay you get back exactly what you spent. This is stupid.

By: RRegene

RRegene — Fri, 01 Sep 2006 14:57:15 +0000

Recently purchased a bicycle on EBay and it was properly packaged in a bike box and shipped UPS. When it arrived it was badly damaged from items being sstacked on it . You could even see wher somene had walked on the box, resulting in a bent hydraulic brake assembly.

It was the Seller who had to file the claim and who ultimately, was paid the money. Fortunately, he was an upstanding individual and covered the cost of repairs.

By: FIKIRTE

FIKIRTE — Tue, 29 Aug 2006 07:12:47 +0000

By: The Internet Patrol

The Internet Patrol — Mon, 28 Aug 2006 17:24:46 +0000

Actually I have had this exact thing happen. I bought insurance. The figurine arrived cracked. I tried to claim it, and was told that even though I had the broken item, because the seller had purchased the insurance, the money would go to them and I would have to get it from them. I never ever heard back from them (so I think they sold it to me broken). So I didn’t file the claim because why should I put even more money in their pocket. Some sellers like Linda are probably honest and would send the money but this one wasn’t.

By: Walter

Walter — Mon, 28 Aug 2006 17:17:20 +0000

Does Internet Patrol have any actual cases to cite?
I think Linda above is correct - the broken item remains with the seller, and one would need to present the evidence as is (broken item and packaging) to get reimbursed for it. As such, the seller might as well send the insurance claim to the buyer.

By: Linda

Linda — Mon, 28 Aug 2006 14:48:27 +0000

This is not true when dealing with the USPS. I sell on eBay and pack very carefully but occasionally something will happen. In this case, all I do is send the receipt to the customer, they take the broken item and packaging to the post office in their city and file a claim. Then then receive the money for the amount the item was insured for plus postage. Linda