Comments on: Blackberry Network Suffers Major Outage (Updated April 18, 2007) http://www.theinternetpatrol.com/blackberry-network-suffers-major-outage/ Internet Safety, Windows Updates, Internet News, and More Sat, 21 Nov 2009 14:29:15 +0000 http://wordpress.org/?v=2.6.3 By: Patrick http://www.theinternetpatrol.com/blackberry-network-suffers-major-outage/#comment-65196 Patrick Wed, 18 Apr 2007 20:28:29 +0000 http://www.theinternetpatrol.com/blackberry-network-suffers-major-outage#comment-65196 I started experiencing the lack of connection around 1600 HST, so I called tmobile tech support and they told me that it was a global outage and that technicians were working on it and hopefully blackberry would be up and running in 2 hours. tmobile credited me 50 minutes for the inconvenience. I kept checking every 5-10 minutes since I needed some files for work! I called tmob back and they didn't know what was going on so they offered me $5 credit, but recommended that i call back when it comes back up to properly credit a suitable amount. so after 7 hours, it came back, and i called tmob back but they were stubborn and only wanted to credit $5 and another 50 minutes, while my opportunity costs were in the thousands! i tried to escalate the issue when finally i got a supervisor who told me to get off the phone and do my work that i'm supposed to do and to see if internet is working! of course it was working! the outage cost me so much time and lack of sleep! she then said what's the big deal, it was a scheduled maintenance! what the hell?! I'm going to write a letter and try to get more out of them and their misinformation ladk of knowledge and poor customer service. I wish more people would've called and complained but most of you were sleeping and we were still up here in hawaii. I started experiencing the lack of connection around 1600 HST, so I called tmobile tech support and they told me that it was a global outage and that technicians were working on it and hopefully blackberry would be up and running in 2 hours. tmobile credited me 50 minutes for the inconvenience. I kept checking every 5-10 minutes since I needed some files for work!
I called tmob back and they didn’t know what was going on so they offered me $5 credit, but recommended that i call back when it comes back up to properly credit a suitable amount.

so after 7 hours, it came back, and i called tmob back but they were stubborn and only wanted to credit $5 and another 50 minutes, while my opportunity costs were in the thousands! i tried to escalate the issue when finally i got a supervisor who told me to get off the phone and do my work that i’m supposed to do and to see if internet is working! of course it was working! the outage cost me so much time and lack of sleep! she then said what’s the big deal, it was a scheduled maintenance! what the hell?! I’m going to write a letter and try to get more out of them and their misinformation ladk of knowledge and poor customer service. I wish more people would’ve called and complained but most of you were sleeping and we were still up here in hawaii.

]]> By: Special Ed http://www.theinternetpatrol.com/blackberry-network-suffers-major-outage/#comment-65073 Special Ed Wed, 18 Apr 2007 12:57:21 +0000 http://www.theinternetpatrol.com/blackberry-network-suffers-major-outage#comment-65073 Fuck RIM Fuck RIM

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