Are you one of those people who find IVR (integrated voice response) systems and automated telephone attendants impersonal, annoying, and hey, just plain rude? Do you sometimes think that you’ll go postal if you have to navigate one more voice menu? How many times have you entered your account number three or four times only to find yourself frustratingly disconnected because the IVR system “didn’t understand your request”? Or hey, maybe you’re just old fashioned, and think that if a company wants your business then they should have the courtesy to have a real live person at the other end of the line rather than an automated receptionist?
Well, if any of the above describes you (or hey, even if it doesn’t) you’re going to be thrilled at what we have found for you! It’s a list of dozens and dozens of telephone numbers for banks, cell phone providers, cable companies, telephone companies, insurance companies, credit card companies, and computer and retail companies.
With detailed instructions for how to cut through their integrated voice response systems and automated telephone attendants and get to a real, live person. Woohoo!
Do you bank with Bank of America? Press “0” twice after the menu choices are regurgitated to you by their IVR, and you’ll reach a live operator. Chase Bank? Press 5, wait a moment, and then press “14 * 0”
These are only a couple of examples of the useful and stress-relieving information available on the list, which you can find here.
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One of THE WORST offenders is Humana Insurance. Several 800 numbers, hitting 0 won’t work, it dumps you suddenly and without warning, and if you make a mistake you may end up at one of the company’s subsidiaries or even worse, a contractor. Then you have no choice but to start over cause there’s no way back…
We actually can recommend a service founded by a colleague: http://www.fastcustomer.com/
I have found that Gethuman.com is a very good way to get around the voicemail systems. I have used it many times and it has saved me a lot of work!
This morning I managed to avoid AARP’s voice mail system for their RX coverage by just pressing ‘0’. Got a real person right away,
I’ve always found that if you continuously press “0” you will get a live operator pretty fast!
I love Cingular’s “For faster service, press the option that you are looking to close your account, You get the same ppl but an immediate answer”