Affected by the Skype Outage? Skype Offers Refunds over Skype Problems  
by Anne P. Mitchell, Esq. - Last updated 08/28/2007

If you were affected by last week’s Skype outage, you’ll be happy to know that Skype has spontaneously offered seven free extra days Skype usage to make up for the Skype problems that their users were experiencing. This bonus applies to all Skype Pro, Skype Unlimited, SkypeIn and Skype Voicemail users who were affected by the Skype outage.

Here is the letter that Skype sent out on Tuesday to their paying customers. If you didn’t receive it (and if you are a paying Skype customer), you may want to check your spam folder, and if you can’t find it, contact Skype directly:

—

Hello

You may or may not know but last week Skype wasn’t available for a
couple of days. There were a number of reasons for this and I am
delighted to say that the problem is now well and truly sorted and
everything is back to normal. For those of you who tried to use Skype
during that time but couldn’t, we’re very sorry. For those of you who
didn’t try to use Skype - well thankfully you were not affected but we
want to reassure everyone that Skype is now working happily and the
problem is fixed.

We know we have many faithful users out there who give us feedback
(good and bad) on what we’re doing as a company. The Skype community
makes us what we are. Without you, our users, we simply wouldn’t
exist. We’ve helped people stay in touch with their friends and
family over the past four years without any massive hitch and we want
it to stay that way.

When the unexpected happens, it’s important to remember the people who
stuck behind us and whose loyalty humbled us. I want to thank
everyone for their support, patience and being part of the Skype
community. And for those of you who missed out on using Skype last
week - I want to especially thank you as well.

As a goodwill gesture to all you faithful Skype Pro, Skype Unlimited,
SkypeIn or Skype Voicemail customers, we’re adding an additional seven
days to your current subscription, free of charge. And even if you
didn’t miss out on using Skype last week - you can still have a week
free on Skype, on the house!

So please enjoy it, call your loved ones, friends, family and
colleagues and thanks again.

Talk soon,
The people at Skype

———————————————————————-
Visit the link below to update your preferences to ensure you receive
all the latest news and offers from Skype:
https://secure.skype.com/store/settings/emailprefs.html

(C) 2003-2007 Skype Limited.
Skype Communications S.a.r.l., 15 rue Notre Dame, L-2240 Luxembourg

Skype, SkypeIn, SkypeOut, Skypecasts, Skype Certified, SkypeMe!, Skype
Pro, SkypeFind, Skype Prime, Skype To Go, associated logos and the
‘S’-symbol are trademarks of Skype